Location: This position will work a hybrid model (remote and office). The Ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations.
The Operations Strategic Partnership Director will be responsible for driving resolution for operational issues and providing strategic solutions while managing the initiatives and escalations that impact the health plan markets.
How you will make an impact:
Client and Leadership Interaction:
Representing and servicing as an advisor on behalf of Health Benefits Organization by proactively sharing operational impacts and results to the health plan markets.
Engage internal and external stakeholders and demonstrating strong executive presence both in-person and virtually.
Lead meetings, create agendas, and present complex information clearly and concisely.
Oversee, manage, address, and resolve issues across business lines to ensure prompt resolution and success.
Execute communication strategies that align with the company's objectives.
Engage internally and externally to establish, foster, and maintain strong relationships.
Resolution Management:
Managing, and resolving issues across business lines to ensure resolution and project success.
Drive to delivery while juggling multiple issues simultaneously, maintaining composure under pressure.
Collaborate with various teams to identify, address, and effectively resolve client and operational issues, while ensuring minimal disruption to business operations.
Market level drivers that impact operations.
Collaborate on root cause analysis to identify opportunities for improvement, recommend sustainable solutions and lead initiatives to implement changes while ensuring minimal disruption.
Leadership:
Lead and oversee escalations initiated by regional leaders, Plan Presidents, and/or Plan Presidents senior staff, driving to completion, engaging various functional teams as needed.
Excellent verbal and written communication skills, especially with market leadership and as it pertains to key performance metrics impacting their markets and key initiatives.
Benefits and Healthcare Knowledge and Expertise:
The ability to provide insights and strategies to optimize benefit solutions for clients.
Influence stakeholders to support key initiatives and projects.
Track and report key metrics, providing insight and results to senior leadership.
Monitor and analyze market level trends that impact operations.
Minimum Requirements:
Requires a BA/BS and minimum of 8 years' experience in a related field, or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences:
Graduate degree and/or professional designation related to field preferred.
Prior experience in health insurance industry from sales and/or operations with deep knowledge in commercial and/or government sectors with an understanding of a benefit lifecycle from customer decision to claims reimbursement.
Proficient in MS Office Suite (Excel, PowerPoint, Word).
5+ years of experience in roles requiring presentation skills and executive interaction.
5+ years' experience in project management capacity and a proven record of accomplishment in client-facing or leadership-facing roles.
Experience with project planning, organization, and the ability to manage complex, multifaceted deliverables.
For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $122,808 to $192,984.
Locations: Denver, CO; Las Vegas, NV
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
