Carelon's Contact Center Strategy Organization is seeking a Project Manager Sr. Reporting directly to the VP of Strategic Initiatives, this role will manage multiple projects of varying sizes and duration, and the work will incorporate both the business and technical aspects of the project. This position can work in a hybrid way from any US Elevance Health corporate work location.
How you will make an impact:
Applying project management knowledge, skills, tools and techniques to project deliverables, processes, and systems
In addition to all the responsibilities of a project manager, this position coaches and mentors project team members
Develops training plans; develops requirements documents; develops project approval matrix
Identifies project team training and tool needs;
Defines, recommends and secures contractual agreements for services and products; coordinates requirements, schedules implementation and post-implement plans, and develops service-level agreements for vendor partners and global resources firms
Defines quality gates for each project methodology phase; defines critical success factors; and establishes and manages the project warranty period
Requires a BA/BS in a related field and minimum of 5 years professional project management experience required during which at least 3 years are spent leading and directing project tasks; or any combination of education and experience, which would provide an equivalent background.
Highly Preferred:
-Project Management Professional (PMP) certification.
-Experience with Project management, managing high-value technology projects across a matrix enterprise.
-Experience leading technology projects such as CRM implementations, IVR automation, chatbot installations, AI powered knowledge management, and other contact center technology - in an operational business.
