Responsible for telephonically facilitating federal employee health benefits sales and retention and new member outreach to welcome them to the program and ensure they are enrolled in the product that best meets their needs. Outreach to potential members to develop new opportunities. Primary duties may include but are not limited to: Contacts new members introducing them to the Value of Blue and welcoming them to the program to promote retention. Influence federal employees to enroll in our products during Open Season. Prospect federal employees and produce revenue through new sales. Provides information to current and potential enrollees to highlight and explain benefit enhancements and/or changes. Responds to inquiries from members and HR staff within the various federal agencies. Researches and coordinates responses to inquiries. Works with FEP Customer Service and Claims to resolve member issues. Remains informed of the various FEHB competitor products and participate and attend various training programs to enhance selling and servicing abilities. Employs consultative sales skills to influence the decision making process. Acts as back up in the field when necessary to fill gaps. Requires an AA/AS/BA/BS in Sales/Marketing or experience in a related field and a minimum of 2 years of sales/service experience; or any combination of education and experience which would provide an equivalent background. Health and Life license required.