Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations.
The Concierge Service Associate will be responsible for assisting national marquee client(s) with the At Your Service Model.
How you will make an impact:
Understands and communicates the benefit design packages to members as defined by employer at their on-site locations.
Interacts with members in a multi-channel environment verbally (e.g., chat, telephone, face to face, video chat) and in written form to ensure appropriate engagement is achieved.
Is fully versed in and can explain plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.
Provides updates based on an agreed upon timeframe.
Assists in increasing member's engagement into appropriate programs and offerings.
Is a resource and educator on health care related inquiries.
Minimum Requirements
HS diploma or equivalent and a minimum of 5+ years of experience in customer service; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences
BA/BS preferred.
Experience in successful resolution of high level/sensitive customer service issues preferred.
