Location: This position will work a hybrid model (remote and in office 1 - 2 days per week). Ideal candidates will live within 50 miles of one of our Pulse Point locations in Norfolk, VA, Indianapolis, IN, Atlanta, GA, Wallingford, CT, Louisville, KY, St. Louis, MO, Mason, OH, or Grand Prairie, TX.
The Account Management Senior Advisor is responsible for assisting in developing and building improved methodologies and practices consistent with current enterprise goals.
How you will make an impact:
Functions as the single point of contact for the Business or IT partners for their IT needs.
Leads small teams on initiating, developing, designing, and implementing new change initiatives.
Initiates formal/informal communications and meets with area lead contacts to gather needs and issues.
Reviews other needs statements and requirements.
Helps leverage initiatives and good practices from other areas.
Helps to identify and coordinate independent initiatives across the organization and seeks to develop a corporate solution.
Identifies and implements changes across the organization by working with other relationship managers and key associates.
Identifies needs and recommends ways to improve new or existing process, methodologies and practices through observation, research, and data analysis.
Monitors adoption and use of processes, tools, and practices to create action plans in collaboration with the user area to improve usage.
Assists areas with due diligence on new ideas by acting as a facilitator/informal contact.
Facilitates and provides feedback for solution shaping and high-level requirement collection and effort estimation.
Follows a technology solution from concept to reality.
Participates in all discovery sessions as an active participant capturing all session outputs.
Captures information and displays in real-time.
Monitors process flows, dependencies and action Items, scope definition, and other key information such as key terms/acronym definitions.
Owns communicating and archiving to minimize duplicative work on future initiatives.
Oversees knowledge sharing and deliverable creation for requirements.
Minimum requirements:
Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 7 years' experience in any of the following: coaching, mentoring, monitoring, and measuring Information Technology process, tools and standard practices; or any combination of education and experience, which would provide an equivalent background.
Preferred skills, capabilities, and experiences:
Relevant certification in applicable domain, such as Project Management, Quality, Availability and Reliability strongly preferred.
Experience with project management methodology, tools and processes strongly preferred.
Strong understanding of portfolio management methodology, tools and processes strongly preferred.
Experience in any of the following: healthcare industry, corporate strategy, capacity planning, data architecture and modeling, database design and management, systems security, or quality assurance strongly preferred.
Experience with FACETS and WGS systems strongly preferred.
Medicare and Medicaid knowledge strongly preferred.
