Location: This position will work a hybrid model (remote and office). The ideal candidate will live within 50 miles of our Indianapolis, IN Elevance Health PulsePoint location.
At Federal Health Products and Services - FHPS, a proud member of the Elevance Health, Inc. family of companies, it is a powerful combination, and the foundation upon which we are creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
The Manager I - Customer Care is responsible for providing oversight for customer service staff. Responsible for establishing departmental policies and procedures.
How you will make an impact:
Directs implementation and administration of benefit programs.
Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
Audits to monitor efficiency and compliance with policies; prepares specialized reports.
May be assigned to special project work consistent with the role and dictated by the needs of the business.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Minimum Requirements:
Requires BA/BS degree and a minimum of 1 year of experience in a leadership role and a minimum of 5 years related customer service experience; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
Prior FHPS/FEP experience is strongly preferred.
Experience working in a customer service call center environment preferred.
Experience in claims service operations preferred.
Previous leadership experience preferred.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
If this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a 'sensitive position' work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions. Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role specific training, monitoring of daily job functions, and sensitive data handling instructions. Associates in these jobs must follow the specific policies, procedures, guidelines, etc. as stated by the Government Business Division in which they are employed.
