At AVI, we live and breathe technology. It's just part of our DNA. We're deeply passionate about designing and integrating the latest technology for our customers. We cross the entire spectrum of business, government, health care, education and entertainment and we're currently seeking an experienced Regional Operations Manager to join our team.
The Regional Operations Manager's (ROM) primary responsibilities are customer satisfaction and exceeding the business plan of their regional business units. The primary duties are to provide leadership for the Technical Services teams, to support the sales process, and to develop Technical Services associates. The operational decisions made at this level will be conducted within the business plan, budget, policies, and procedures, all while promoting the core values of the company.
Job Responsibilities
The ROM directly manages the Technical Services Mangers (TSMs) within the region (if applicable, depending upon the size of the operations) and may also manage additional regional or local technical supervisors. This is anywhere up to 10-15 direct reports
Fiscal year plans are prepared and managed, with specific focus on FTE needs, fixed assets, and training expenses necessary for the next fiscal year.
Month Revenue and Gross Profit forecasts are prepared and executed.
Develop and maintain relationships with employees, customers, manufacturers and other key partners
Planning and scheduling of technical services personnel and projects are managed to keep all personnel working at full chargeability (i.e. all hours and costs are charged out to billable projects or service work).
Regular reviews with sales representatives and lead technicians are conducted to determine projects' status, costs in relation to budgets, review technical issues, and coordinate any timeline changes, change orders or technical issues. Ensure, at a minimum, the following project meetings are taking place and being documented: Prebid, sales to operations, customer kick off, engineering to integration, and customer turnover.
Sales calls are made jointly with the sales representatives to promote the sale of engineering, implementation, and service agreements to grow the business.
Training for technical services personnel is provided, in accordance with the employee's personal development plan within their performance goals, to develop and maintain the skills required to provide the highest level of support for products that the company promotes.
Skills and Knowledge Required
Educational and experience background should consist of leadership, management, business, and technical electronics training or experience.
Previous A/V, Broadcast, or Building Systems with IT systems integration, project management, operations management, and service experience are required must possess leadership, managerial, business and financial planning, customer, employee relations and technical skills.
The Regional Operations Manager must be able to work independently and be able to make management decisions within the scope of policies, procedures, and budgets of the company.
CTS and PMP Certification are preferred, but not required
Computer literacy skills and financial budgeting skills are very important to this position
Why Should You Apply?
Our customers consider us an active partner in their planning and strategy, as we are on the cutting edge of where the market is headed. We are able to attract and retain the best talent by leveraging our employee-owned (ESOP) environment as co-owners. If you want to participate in a company as a co-owner (AVI is 100% employee-owned!), join a team that lives and breathes by its values, and take on a new challenge in an ever-changing market, then apply now!
AVI offers the following benefits to our employee owners:
Medical Insurance : Options for HDHP and Copay plans.
Health Savings Account (HSA) and Flexible Spending Account (FSA)
Employer Paid Employee Assistance Program : Three face-to-face visits with a counselor plus additional financial, legal, and health resources.
Tuition Reimbursement
AVI is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.
To receive consideration, an interested person must apply through the AVI Systems career site at https://www.dayforcehcm.com/CandidatePortal/en-US/avisystems .
