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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position manages the daily operational business requirements of the center including safety processes, service elements, and Key Performance Indicators (KPIs). This position manages Labor cases and Human Resources (Workday) updates. This position manages various On Road activities as well as coordinates end of day service provider routine. This position covers On Road, Package Dispatch, and manager responsibilities as needed. This position trains, coaches, and supervises others.
Responsibilities:
Performs key performance indicator analysis for high gain employees
Provides performance recap for manager's results and expectations daily
Oversees part-time center supervisors and ensures daily tasks and training are completed
Reviews and updates the customer experience dashboard, onboards new customers
Performs general dispatch planning and adjustments with a daily review of the RTWs
Manages on road dispatch and communicates service provider load adjustments to the others
Coordinates vehicle lineup with various groups, including dispatch and wash
Prepares discipline, grievances, and service provider concerns
Monitors the GSHRMIS dashboard and all safety compliance components
Covers Business Manager responsibilities when necessary
Qualifications:
Excellent communication skills
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and a working knowledge of UPS Software and Systems including Time and Labor, DCS, ODSe, GTS, Workday
On Road experience and PDS Skills including knowledge of DPS, DMS, and Dispatch Principles
Department of Transportation (DOT) Medical Card
Preferences:
Knowledge of Preload operations
Familiar with processes in the following groups: HR, Labor, Automotive, IE, BaSE
Job Grade: 20F
Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
