The Renewal Specialist is responsible for the timely management of registration renewals and replacements request, as well as, providing expert level support to internal and external customer while maintaining integrity in a high-volume transaction and fast paced environment.
ESSENTIAL FUNCTIONS
Apply for, process and follow-up on expiring vehicle registrations for assigned states either on-line, directly with the state or using third party vendors within established timelines.
Apply for, process and follow-up on duplicate registrations, plates and decals for clients on replacement services for assigned states either on-line, directly with the state or using third party vendors within established timelines.
Scan and validate incoming registrations, plates and replacements with accuracy and efficiency; Meeting Client SLA's for mailing no later than 10 days from expiration.
Process incoming vendor invoices in a timely manner insuring accuracy in billing for client.
Maintain L&T Renewal and Replacement Queues with proper statuses.
Work and resolve Response Plan tickets and escalations within OLA; Investigate and determine root cause of issues or failures and work to reduce exposure that could result in an operational loss.
OTHER DUTIES
Write, edit, research and manage content regarding state specific regulations.
Assist with special request, reports, incoming calls and questions concerning title and registration services.
Assist others in the department during peak periods and to cover absences.
Other duties and responsibilities as assigned.
CORE COMPETENCIES
Ability to manage and prioritize workload effectively, use time wisely and avoid distractions to meet deadlines.
Thorough, accurate and works effectively with systems.
Efficiently uses and manages time.
Ability to be flexible and adapt quickly in a fast-paced environment.
Assumes responsibility.
Critically analyzes information.
LEADERSHIP RESPONSIBILITY
This position has no leadership responsibilities.
WORK ENVIRONMENT
This position is in Alpharetta, GA and operates in a professional office environment.
POSITION TYPE/STANDARD SCHEDULE
Full-time position
TRAVEL
No travel is expected for this position.
MINIMUM REQUIRED EDUCATION & EXPERIENCE
High School diploma required, but college degree preferred.
1-2 years' office experience required, License and Title experience preferred.
1-3 years' experience in customer service related role.
Microsoft Experience Intermediate excel skill Required
Microsoft Office experience required
Good verbal and written communication skills, problem solving and organizational skills.
Detail Oriented
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
