We offer remote work opportunities (AK, AR, AZ, CA, FL, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

As a Dynatrace Engineer, you will be responsible for implementing, managing, and optimizing Dynatrace application performance monitoring solutions to ensure the highest levels of performance and reliability for our applications and services. You will collaborate with cross-functional teams to design and configure monitoring solutions that provide real-time insights into system performance, user experience, and application health. Your expertise will be critical in diagnosing and resolving performance issues, enhancing system visibility, and driving continuous improvement initiatives.

Education & Experience

Required:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience with Dynatrace or similar APM tools
• understanding of application architecture, cloud environments, and microservices
• Proficient in scripting languages (e.g., Python, Bash) for automation tasks
• Excellent problem-solving skills and attention to detail
• Strong communication skills to work effectively with technical and non-technical stakeholders

Preferred:

• Experience with cloud platforms (AWS, Azure, Google Cloud)
• Knowledge of containerization technologies (Docker, Kubernetes)
• Familiarity with ITIL and DevOps practices

Key Responsibilities

• Implementation & Configuration: Deploy and configure Dynatrace agents across various environments, ensuring optimal monitoring coverage and performance metrics.
• Monitoring & Optimization: Continuously monitor application performance and user experience, analyzing data to identify bottlenecks and areas for improvement.
• Troubleshooting: Diagnose and resolve performance issues using Dynatrace's advanced features, collaborating with development and operations teams as necessary.
• Reporting & Analysis: Generate and present performance reports to stakeholders, providing actionable insights and recommendations.
• Automation & Integration: Work on integrating Dynatrace with CI/CD pipelines and other tools to enhance observability and streamline processes.
• Best Practices: Develop and maintain documentation on monitoring best practices, configurations, and standard operating procedures.

Competencies

Coaching / Training / Mentoring:

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems within time constraints and with available resources; detail-oriented.

Team-Building / Team Player: Ability to influence the actions and opinions of others in a positive direction and build group commitment.

Working Conditions

Working Conditions:

• Standard office environment, with weekend or nighttime work to implement changes when users are off the system
• Limited travel required to remote sites for maintenance and moves
• Extensive computer work with prolonged sitting
• Participates in rotation of on-call responsibility

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.