Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.
Job Summary
This position is responsible for ensuring the highest level of customer satisfaction for our commercial side of the business by providing support, guidance, proper follow-up and resolution to client inquiries or issues.
Job Responsibilities
Primary focus of quoting and managing all direct sales. In this role you will interact with Operations, Sales, Production and Finance to ensure the highest level of customer satisfaction is delivered.
Prepare quotes through our software system CPQ
Ensure quotes are accurate and delivered in a timely manner
Assist customer with product questions, ordering, order tracking, complaints and issues
Utilizing Salesforce to track quotes
Proactively work with and manage house accounts to grow relationship and increase revenue
Utilize Salesforce to create and manage opportunities related to house accounts and team quotes
Send leads to house accounts and follow up
Project manage special orders for all Oldcastle Pacific locations
Coordinate shipping to job sites for commercial projects
Manage open order reports for backlog
Heavy order management due to the complexity of commercial jobs
Enter orders into system for billing and delivery
Retrieve needed information such as preliminary lien information for the credit department
Issue credits or debits accurately when applicable
Answer incoming calls
Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
Print and distribute e-mailed customer purchase orders
Comfortable working in a process driven environment
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Execute Daily and Business fundamentals
Willing and able to cross-train on other aspects of the customer service process
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Job Requirements
High school diploma or GED, or equivalent combination of education, training, and experience
Ability to multi-task, answer phones and enter orders
Ability to read and comprehend simple instructions, good with basic math
Detail oriented, good organizational and problem-solving skills
ERP knowledge and experience (Cloud) and Salesforce experience preferred
While performing the duties of this job the employee will be required to frequently sit and stand for extended periods of time
Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
Extensive Phone Use
Slight lifting of ship tickets and overnight packages
Compensation
Pay: $23 - $25 per hour
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
