Our client, a large manufacturing company in Schaumburg, is looking for a temporary-to-hire Customer Service Representative. This position plays a critical role in the company's success. They offer a generous benefit package including a 401k with match of 8% and a bonus program.
Job Description:
Manage the key daily operational interface between the customers.
Drive strong relationship with Account Managers to ensure open line of communication.
Proactively manage effective working relationships with customers providing them with agreed upon service level, sales order support, complaint handling and issue resolution.
Respond to general inquiries as appropriate or facilitate re-direction to the relevant contact within the customer triangle.
Liaise with Supply Chain/Logistics to determine relevant fulfilment strategy in support of the service level requirements. Responsible to ensure all costs are accounted for in quote on customer orders.
Process and track progress of orders in support of great customer service.
Proactively identify critical service issues with the customer and if an alternative delivery cannot be agreed upon use the internal prioritisation and escalation process to resolve.
Resolve customer requests for adjustments in orders or billing.
Act as the main contact for complaint handling and facilitate timely resolution of issues.
Requirements:
5+ years business support/customer service experience preferably in the logistics or manufacturing industry.
Strong Microsoft Office 365 user skills including Excel pivot tables.
Ability to manage and plan multiple activities at the same time.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
