The Multifamily Screening Manager is responsible for overseeing application screening policies and procedures to ensure compliance with legal standards and organization goals. This position involves collaborating with various departments to enhance the screening process, improve resident selection and minimize risks associated with occupant placements.
Responsibilities:
Program Management
Oversee and maintain comprehensive policies and procedures for administration of HGMC's screening pro grams , i ncluding rental qualifications, eligibility of criteria such as identity, income , employment and rental verification s , and use of credit reports and criminal background checks .
Review and update policies and procedures regularly to reflect changes in law, industry standards , best practices and business needs . Maintain accurate and up-to-date records including outcomes and decisions.
Analyze the effectiveness of current screening processes and recommend improvements.
Collaborate with cross-functional teams and external vendors to streamline application and screening workflows.
Serve as day-to-day contact with external vendors involved in screening.
Work closely with cross-functional teams, property management and legal counsel to ensure seamless transition of approved applicant screenings into leased units.
Identify potential risks and develop strategies to mitigate them.
Compliance
Stay informed about federal, state and local regulations governing the screening process and rental housing industry. Ensure adherence to legal requirements and company policies to mitigate risk and upload Fair Housing practices.
Maintain accurate and up-to-date records of all screening settings. Make recommendations for adjustments to screening settings to meet revenue goals . Ensure changes are reviewed with and approved by required decision making stakeholders.
Conduct regular audits and assessments to monitor compliance and address issues.
Performance & Analysis
Collect and analyze screening data to monitor performance, trends and areas for improvement. Present and work closely with intra-department Revenue Managers to ensure a holistic approach to property screening criterion and identify potential revenue risk.
Prepare reports for operational stakeholders and senior leadership detailing screening outcomes and recommendations. Conduct screening performance assessments of approximately 5-6 markets per quarter.
Generate ad-hoc reports as needed to track possible screening issues requiring investigation.
Work closely with Marketing, Operations and Property Management to optimize screening program effectiveness to support property revenue goals.
Issue Resolution & Training
Review , update and deliver t raining programs for stakeholders involved in the screening process.
Partner with cross-functional departments and external screening vendors to maximize full potential of training resources.
Respond to daily screening ticket requests from onsite property management and ensure appropriate resolution .
Provide guidance to users on best practices and compliance matters to ensure consistent application of screening policies.
Qualifications:
Bachelor's degree in business administration , r eal e state, p ublic po licy or related field , or equivalent combination of education and experience .
A minimum of 3 years of experience in policy development, compliance or related field required .
Relevant experience in property management or rental housing industry experience highly desired .
Strong understanding of tenant screening procedures, fair housing laws, and regulatory compliance requirements required .
Excellent organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
Strong analytical and problem-solving skills. Proficien t understanding of math concepts including rent to income models and annual income calculations based on various employment types.
Proficient computer and spreadsheet skills , including experience with property management software and Microsoft Office applications.
Exceptional communication skills, both written and verbal, with a customer service-oriented approach.
Detail-oriented mindset with a commitment to accuracy , thoroughness and confiden tiality.
What We Offer:
Competitive Salaries & Bonuses
Medical, Dental & Vision Plans
401(k) Plan with Employer Matching Contributions
Paid Personal Time & Holidays
Flexible Spending Accounts
Free Long-Term Disability
Free Life Insurance
Short Term Disability
Health Savings Account with Employer Contributions
