Room Service Ambassador (Food Delivery to Patients)
Job Description
Serves meals to patients in a professional, courteous and efficient manner
Consistently adheres to hospital regulatory requirements, including proper use of patient identifiers and hand hygiene practices
Instructs patients on meal ordering system following an established script
Delivers the correct menu and related inserts (diet compliant) to patients in a timely manner
Assists patients and/or family members in placing meal orders as needed
Assesses each patient's ability to utilize the meal ordering system and follows up with appropriate staff member if patient unable to participate
Delivers between meal nourishments directly to patients
Expedites changes and/or diet compliant substitutes per patient requests
For diabetic patients, informs nursing that tray has arrived and of intent to deliver
Adheres to established infection control and isolation precaution policies
Retrieves completed meals from patients' rooms in a timely manner
Records nutrient intake from meals for patients on physician-ordered calorie counts
Demonstrates speed, accuracy, and ability to work calmly under pressure
Acts as liaison between the Nutrition and Food Service Department, the patient and the nursing units
Enters meal orders into CBORD
Mediates and takes ownership of patient concerns regarding meal service, ensuring resolution
Serves as a quality assurance control point for every aspect of the Room Service program
Maintains open communication with Call Center Representatives regarding patients food requirements
Assumes the role of a patient advocate with respect to the Room Service meal delivery system
Complete nourishment kitchen stock sheets and faxes or hand delivers to the Call Center
Restocks food and non-food items according to established par levels stated on the nourishment kitchen stock sheet. Rotates perishables per departmental policy. Checks and records refrigerator temperature.
Checks all assigned nourishment kitchen temperatures and fills out logs
Completes nourishment kitchen stock sheets and faxes or hand delivers to the Call Center.
Keep all nourishment kitchens cleaned and organized.
Records calorie count information and gives to Dietary Call Center personnel
Communicates with nursing and Food Service staff information that can improve meal service to patients
Helps load and transport food trucks for patient tray service, as needed.
Ensures that the food on the patient tray corresponds to the diet order and is listed on the tray ticket. Identifies potential problems and acts accordingly to follow through, including informing appropriate staff members.
Performs other duties as requested
Qualifications
High school or vocational school graduate preferred, some college preferred.
3-5 years of food service experience preferred.
Knowledge of food service kitchens, including standards of safety and cleanliness.
Demonstrates strong communication skills, including the ability to read and understand English. Must be able to comprehend and take appropriate action quickly. Must be able to communicate in written and verbal form with clarity and professionalism.
Ability to work independently, completing assigned tasks safely and correctly, demonstrating good time management skills.
Ability to follow through on instructions
Ability to demonstrate excellent customer service skills, ensuring all actions reflect program's service goals. Must be able to take initiative and ownership of concerns, following up appropriately.
Ability to demonstrate commitment to team members and patients through flexibility and strong work ethic.
Must demonstrate computer literacy, including speed and accuracy and the ability to learn and use new computerized systems.
Must demonstrate excellent organizational skills, including ability to multi-task effectively, completing all tasks accurately and while maintaining customer service standards.
Neat, professional appearance
EEO Statement Newton-Wellesley Hospital will provide equal employment opportunities to all applicants and employees without regard to race, color, religion, gender age, national origin, disability, marital status, genetic information, veteran
Qualifications
QUALIFICATIONS: High school or vocational school graduate.
Demonstrate effective communication skills, including the ability to read and
understand English. Ability to work independently. Ability to follow through on instructions.
EEO Statement
Newton-Wellesley Hospital will provide equal employment opportunities to all applicants and employees without regard to race, color, religion, gender age, national origin, disability, marital status, genetic information, veteran
