Function as a professional that provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. In addition this position provides customer service, and shows the day to day responsibilities involved in being a successful member within the IT industry.
Roles and Responsibilities/ Essential Functions:
Work as a member of the HBS managed services team that provides critical IT Support for multiple HBS customers.
Obtain knowledge on a variety of technologies and platforms used by customers as directed by your Team Lead.
Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
Assist in Remote application and hardware support for switches, routers, firewalls, servers, and storage.
Monitor and analyze customer networks, systems, backups, and security appliances.
Work with customer's primary field engineer to perform work on an as needed basis.
Cross-Education/Mentoring of other Heartland Interns, Managed Services Engineers, and related personnel.
Requirements:
Competencies
Accountability - Ability to accept responsibility and account for his\her actions
Adaptability - Ability to fit into a changing environment
Conceptual Thinking – Ability to think in terms of abstract ideas.
Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
Communication – Ability to communicate effectively with others both verbally and in writing.
Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge
Preferred Experience:
At least 3 months of industry experience.
Required Skills, Education and/ or Certifications:
Be enrolled in a university majoring in an IT related field.
Minimum 3.5 GPA
Preferred Skills, Education and/ or Certifications:
CCENT or CCNA
MCSA
Equal Opportunity Employer - Including Disabled and Veterans #HBS
