At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:
3 Weeks of Paid Time Off
Medical/ Dental/ Vision
401(k) + company match
Birthday Paid Day Off
BH Gives Back (Paid Volunteer Time Off)
12 Paid Holidays
BH Paid Leave
Sabbatical
Education Reimbursement
Employee Assistance Program
Position Summary:
Under direct supervision an IT System Admin I is responsible for the installation, maintenance, configuration, and reliable operation of information technology systems. Mentors and provides support to team members. Established escalation point for IT Support Technicians on assigned systems. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.
Essential Job Functions:
Administer servers, routers, switches, firewalls, software deployment, security updates and patches
Support LANs, WANs, network segments, Internet, and intranet systems
Ensure systems work properly together
Maintain system reliability and resiliency
Make recommendations for future upgrades
Maintain and monitor network and system security
Monitor and remediate incidents related to Cyber Security
Actively participate in Cyber Security initiatives
Ensure assigned systems meet all compliance requirements
Troubleshoot escalated problems reported by users and analyze and isolate issues
Evaluate and modify the system’s performance
Assign configuration of authentication and authorization of directory services
Audits workflows, processes and procedures to ensure compliance with company guidelines.
Monitors trends and makes recommendations to improve efficiencies.
Completes installation, configuration and maintenance to meet defined requirements.
Maintains BH Service Level Agreement (SLA) standards.
Assesses systems to ensure compliance with company guidelines and policies.
Creates and updates knowledge-based WIKI articles.
Other duties and special projects as assigned
Minimum Qualifications/Skills:
Bachelor’s degree in technology related field or 6-8 years’ experience in field or related area including three (3) years help desk support experience
Complex troubleshooting, problem-solving and support skills
Knowledge or study in administering and maintaining technology systems such as:
Information security, risk and availability (SIEM, BCP/DR, NIST Standards)
Public and private cloud platforms (Azure, AWS, O365, other SaaS platforms)
Ability to engage in all phases of the project lifecycle
Excellent time management skills; ability to prioritize work functions
Ability to lead, mentor and train
Ability to handle multiple tasks and thrive in a fast-paced environment
Ability to maintain a 90% or higher Service Level Agreement (SLA) for assigned systems
The ability and means to travel up to 5% locally, overnight, in specific regions or states via automobile and airplane may be required.
Ability to work as needed, on-call, to assist with emergencies
Excellent customer service, timely response and customer focus skills
A positive, team-oriented attitude
Ability to work with a diverse group of people in a collaborative environment
Familiar with standard concepts, practices, and procedures
Relies on experience and judgment to plan and accomplish goals
Desired Qualifications/Skills:
Experience in common IT security frameworks
Azure/Intune Administration experience
SSO Configuration Experience
Mobile Device Management (MDM)
Work Schedule: 8am-5pm, Monday-Friday, or as needed to meet business needs; may require working hours outside normal business hours for on-call emergencies.
BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.
