The Combination Technician is committed to providing the highest quality service to the communities we serve and is dedicated to fulfilling our customers’ needs by offering the latest in technological advances allowing them to keep pace with the growing demands of a global economy. The Combination Technician performs required work in the construction, maintenance, operation, installation, and servicing of telephone and video lines, instruments, and related equipment. The Combination Technician is generally responsible for all aspects of exchange operations, and knowledgeable in test instruments.
Primary Duties & Responsibilities
Responds to service orders for installations, troubles, upgrades, removals, or changes to a customer’s residential or business telephone or video service and equipment. This also includes all key systems and ISDN, Internet, Wireless, FTTH, and DSL wireless services
Maintains residential, and business services, which includes telephone, video, ISDN, Internet, wireless, DSL, FTTH, and all types of key systems, from customer trouble reports
Ensures all FCC leak tests are completed on time and files written test results with the Company Engineer/Repair supervisor
Installs, repairs, and maintains customer and business carrier systems, voice frequency repeaters, and all associated equipment
Installs grounding protection from unwanted electrical surges.
Ensures that all work orders and trouble tickets assigned to him/her are closed out daily in MACC
Maintains time sheets, vehicle records, company issued test equipment and property.
Uses test sets to localize troubles, determine necessary repairs, and makes changes of cable pairs as needed
Obtains knowledge of RUS, NEC, and other industry specifications or instructional material required to accomplish the job
Submits sketches and measurements and makes staking sheets when assigned
Tests telephone plant items, reports unsatisfactory conditions, and conducts minor central office repairs as needed
Responsible for accepting special projects as needed
Understanding and strictly adhering to the Company’s Customer Proprietary Network Information (CPNI) policy while appropriately maintaining the confidentiality of customer records
Understanding how all departments contribute to the success of the organization and referring customers and employees to the appropriate department to best fulfill their needs
Building and maintaining a good rapport and cooperative relationship with customers and co-workers while taking ownership of responsibilities and being accountable for his/her own actions
Being an advocate for Company programs and special events while taking initiative to participate and volunteering readily when opportunities arise
Performing all other duties and responsibilities assigned
Knowledge, Abilities, & Skills for Success
Must have knowledge of all aspects of the telephony and video fields of installation and repair
Knowledge of basic electrical and electronic circuitry
Knowledge of FCC requirements
Knowledge of and the ability to comply with CPNI regulations and procedures
Ability to embrace change in the workplace while encouraging others to seek innovative approaches and the ability to function effectively as a team player
Proficient computer skills and the ability to adapt and learn as programs and processes change.
Qualifications
High school diploma or equivalent
Previous work experience (preferred)
Physical Demands
Select one the following for the each of the items listed below:
N (Not Applicable) – Activity is not applicable to this occupation.
O (Occasionally) – Occupation requires this activity up to 33% of the time or 0 – 2.5+ hours/day.
F (Frequently) – Occupation requires this activity from 33%–66% of the time or 2.5–5.5+ hours/day.
C (Constantly) – Occupation requires this activity more than 66% of the time or 5.5+ hours/day.
