Audio-Visual Service Technician

Madison, WI, 5201 Femrite Drive, Madison, Wisconsin, United States of America Req #11416

Monday, November 11, 2024

At AVI, we live and breathe technology. It's just part of our DNA. We're deeply passionate about designing and integrating the latest technology for our customers. We cross the entire spectrum of business, government, healthcare, education and entertainment and we're currently seeking an Audio-Visual Field Service Technician to join our team.

The Field Service Technician will travel to customer sites to provide scheduled maintenance, troubleshooting and repair service of their AV systems.

What You Will Be Doing:

• You would diagnose and resolve technical issues with AV systems, including troubleshooting connectivity
• Provide technical support and training to clients on the operation and functionality of AV equipment
• Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability
• Assist in documenting service procedures and service-related activities
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients

What You Bring to Assure Success:

• Previous experience in the service or installation of AV systems
• Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques
• Ability to load code and DSP files including Crestron, BIAMP, and Q-SYS
• Ability to work independently, be self-directed and make sound decisions based on customer satisfaction
• Excellent communication skills with a customer service-oriented approach
• Ability and willingness to travel to customer sites
• CTS Certification is preferred, but not required with the right experience. Any other industry related certs or training are also a plus. (Ex: Crestron, Extron, Biamp, QSC, Shure, etc.)

Why Should You Apply?

Our customers consider us an active partner in their planning and strategy, as we are on the cutting edge of where the market is headed. We are able to attract and retain the best talent by leveraging our employee-owned (ESOP) environment as co-owners. If you want to participate in a company as a co-owner (AVI is 100% employee-owned!), join a team that lives and breathes by its values, and take on a new challenge in an ever-changing market, then apply now!

AVI offers the following benefits to our employee owners:

• 
  Medical Insurance : Options for HDHP and Copay plans.
• Dental and Vision Plans
• Employer Paid
• Short-Term Disability
• Voluntary Life Insurance and Long-Term Disability
• 
  Employee Stock Ownership Plan (ESOP) : 401(k) Match, Profit Sharing & Dividends
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• 
  Employer Paid Employee Assistance Program : Three face-to-face visits with a counselor plus additional financial, legal, and health resources.
• Tuition Reimbursement

AVI is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

To receive consideration, an interested person must apply through the AVI Systems career site at https://www.dayforcehcm.com/CandidatePortal/en-US/avisystems .

Other details

• Job Family Technician
• Pay Type Hourly