The Assistant Director Food Service Ops o versees daily operations, directs staff in the development and implementation of departmental policies, procedures and programs. Maintains operating budget and manages expenses.

RESPONSIBILITY LEVEL:

Implements strategy for assigned Goodwill Great Lakes. Oversees daily operations, directs staff in the development and implementation of departmental policies, procedures and programs. Maintains operating budget and manages expenses. Communicates budgetary performance. Typically works on projects and initiatives that span 1-2 years and focuses on the creation of systems.

PRINCIPAL DUTIES:

1. Ensure the overall management and day-to-day operations follow the applicable contract in force.

2. Responsible for all production requirements of meals daily, including but not limited to procurement of food and supplies necessary for the operation.

3. Responsible for financial accountability of consumable supplies, food and labor costs within the operation.

4. Ensure managers, supervisors, and staffs meet all requirements including but not limited to Goodwill policies and Goodwill Great Lakes Standard Operating Procedures (SOP) and government contract.

5. Run required reports and complete all necessary forms issued by either Goodwill or the Navy.

6. Leading and Developing Talent: Manages departmental structure, development and training of staff. Actively networks and sources for positions within the team.

7. Project and Change Management: Plans and manages projects and improvement initiatives of moderate to high complexity related to departmental function. Manages change with direct reports (if applicable) and participates in the leadership coalition that supports the change.

8. Community Engagement: Champions and engages with community relations efforts, links outcomes to employee engagement.

9. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Associates Degree or experience equivalency, and a minimum 5 years experience.

2. Ability to understand and carry out oral and written instructions in the English language.

3. Ability to perform basic math calculations. Average computer knowledge and proficiency in MS Office software required.

4. Ability to accurately perform tasks under stressful conditions. Ability to think and react calmly and responsibly to emergency situations.

5. Must have valid driver s license, necessary insurance and be able to legally operate a Goodwill vehicle.

LEADERSHIP COMPETENCIES:

1. Business Insight: Shares knowledge, keeps others informed of industry developments and provides education on business fundamentals. Applies insights and industry trends to drive critical initiatives. Helps others understand their contributions to the success of the broader organization.

2. Courage: Demonstrates the ability to deliver a difficult message and say no when necessary. Confronts tough organizational issues and coaches people on how to appropriately advocate in the face of adversity.

CORE CULTURALCOMPETENCIES:

1. Customer Focus: Gathers customer satisfaction input and aligns business processes to work with those of the customer. Holds others accountable for meeting customer needs and addresses gaps in meeting emerging customer needs.

2. Values Differences: Creates an environment where differences are openly shared, embraced and incorporated into the team s activities. Encourages others to be open to, seek and learn from diverse perspectives. Demonstrated sensitivity to cultural norms and expectations and helps other understand the value diversity brings to the business.

3. Communicates Effectively: Practices active and attentive listening and encourages candid and open communication among groups. Breaks down communication barriers and adjusts content and communication style to reach the audience and a diverse set of stakeholders.

4. Situational Adaptability: Sets an example of adaptability, adapting and shifting priorities in response to clients, constituents, or the organization. Helps teams adapt to new situations and shift approach or stay the course in the face of changing demands.

5. Drives Results: Fosters a sense of urgency within the team for reaching goals and meeting deadlines. Drives a record of success leading other to persist in achieving results despite setbacks or obstacles.

6. Ensures Accountability: Holds self and team accountable for outcomes and accepts responsibility for successes and failures of own work and the team s work. Creates feedback loops within processes; monitors metrics and milestones to chart progress against expectations and accountabilities.

PHYSICAL/SENSORY DEMANDS:

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

(SEW)