ImOn Communications has been the LOCAL choice for high-speed Internet, cable TV, and phone in Eastern Iowa since 2007. Since then, we have expanded our network to provide fiber Internet services to more than a dozen communities in Iowa and beyond! As we grow our network, we are looking for a Desktop Support Specialist to join our team.
At ImOn, you will be part of a workplace that values relationships with colleagues, customers, and our community. Our culture is focused on fostering a fun and rewarding work environment where you’ll help our team create connections, one person at a time.
The Desktop Support Specialist role is a front line, internal customer facing position. This experienced role is primarily responsible for Help Desk ticket handling, end user problem resolution, entitlement management, equipment setup including move/add/change, and computer and peripheral deployment.
The Desktop Support Specialist role is a front line, internal customer facing position. This experienced role is primarily responsible for Help Desk ticket handling, end user problem resolution, entitlement management, equipment setup including move/add/change, and computer and peripheral deployment.
Essential duties and responsibilities include but are not limited to:
Assist end users with break/fix troubleshooting, equipment moves/adds/changes while assisting with workload prioritization.
Manage directory services related to user rights and permissions, email distribution groups, and security controls.
Evaluate end user requirements for equipment needs, work with vendors through the quoting process, and complete the ordering process.
Deploy telephone, computing, and peripherals by building images, managing configuration templates, and installing hardware/software to meet end user requirements.
Assist with patch management by testing and deploying security and software version updates to company computing assets.
Actively monitor technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause.
Assist with the audit review process related to entitlement, logs, and security.
New employee orientation and training regarding equipment, security, email, and network resources.
Mobile device management including device configuration, troubleshooting, monitoring usage, and working with wireless carriers as needed.
Manage the printer and copier fleet including configuration, working with vendors for maintenance and repairs, maintain the required supplies, and troubleshooting end user setup issues.
Assist with basic backup duties and perform file restores as needed.
Requirements
We are looking for people with:
An Associate’s degree in Computer Science, Information Technology or Management Information Systems
At least 3 years of desktop support or related experience is required.
Demonstrated knowledge of PC desktop hardware, software, and peripheral equipmenT
Highly skilled in PC troubleshooting and imaging
Demonstrated knowledge of patch management in a Microsoft windows environment
Working knowledge of backup systems
Basic knowledge and experience installing and configuring server hardware and associated network equipment.
Working technical knowledge of scripting code using shell scripting tools.
Valid driver’s license required to facilitate Onsite support at various locations.
It would be nice if you had (preferred):
Occupational certifications (CompTIA A+, IT Help Desk Professional, IT support fundamentals) in a related field.
At ImOn, we'll hook you up. We offer our employees a full benefit package to include:
A 401k plan with up to a 4% company match.
Insurance benefits that include multiple health insurance plans to choose from, Dental insurance, free Vision insurance and Life/Disability insurance.
A robust wellness program that offers annual health screenings as well as fitness incentives.
Work/Life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off as well as parental leave and bereavement leave.
