Under general supervision, assists in the delivery of patient care/treatment and provides clerical and administrative support. Works collaboratively with the Physician, Non-Physician Provider, RN, LPN, and other departmental personnel to meet the physical, psychosocial, educational, and spiritual needs of the patient and family.
Essential Job Functions
Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
Prepares room, equipment and supplies as dictated by a particular examination, patient's needs, and Billings Clinic exam and procedure room cleaning guidelines.
Assists with scheduling admissions, appointments, diagnostic tests, treatments, procedures, and surgery. May assist with registration and/or collection of co-pays.
Screens incoming telephone calls for appropriate referrals to nurse, physician and/or non-physician provider.
Orders and maintains clinical and office supplies and equipment as directed.
Maintains patient files, records and other information. Adheres to confidentiality requirements.
Compiles statistical data for reports as directed.
Attends required meetings and participates in committees as requested.
Receives and prepares patient for examination and treatment as directed. Obtains and records history and vital signs. May assist in preparing for minor procedures and physical exams. Charts and documents in medical record. Collects laboratory specimens as needed.
Cleans and disinfects equipment per Billings Clinic sterile processing guidelines.
Administers influenza vaccine, pneumococcal vaccines, and Td/TDAP to patients age 18 or older.
Provides instruction to patients as directed by physician, non-physician provider or documented in policies and procedures.
Performs all other duties as assigned or as needed to meet the needs of the department/organization.
Cross-Training on Information/ SPECIFIC Systems
Proficient in basic patient care and treatment, planning and evaluating according to job description and MA level
Competent to perform routine, non-complex aspects of patient care, treatments and procedures
Safe pharmaceutical handling requirements and guidelines
Application of personal protective equipment (PPE) for patient and staff safety
Computer applications
Analytical skills necessary to understand a variety of basic and/or routine problem scenarios associated with patient care
Refers more difficult problems to higher level medical assistant, nurse, supervisor or appropriate health care provider
Practices according to Billings Clinic MA job description, guidelines and physician judgment
Work is performed under the direct supervision of a physician
Work is performed independently in accordance with assigned schedules and operating procedures
Assumes responsibility for the follow-up of problem scenarios and coordinates appropriately with other MA, LPN, RN, physician and/or non-physician provider
Expected to prioritize all aspects of job performance
Demonstrates personal accountability in all facets of role responsibilities
Interpersonal Skills
Interpersonal skills which enable the incumbent to appropriately respond to a variety of patient/family requests and inquiries, to respond to inquiries from physicians, nursing staff and other health care providers, and to check for understanding, allay apprehension and enlist cooperation of the patient
Ability to utilize and apply PSE skills
Communication with patient on expectations, e.g. being late for scheduled appointment, wait times
Able to assist with patient service assistance needs as necessary and provide service recovery, e.g. coffee cards, lunch, gas cards
Work with leadership on service recovery as needed
Medical Terminology (available through LMS)
Process Improvement / Quality Assurance /Risk Management
Adheres to patient safety goals and standards
Participates in Process Improvement or Risk related activities within the department
Fiscal Responsibility
Participates in the financial viability of Billings Clinic by ensuring appropriate ensuring appropriate utilization of supplies and equipment and maximizing the flow of patients to maximize effective utilization of the physician's/non-physician provider's time
On-Call Responsibility
Basic laboratory specimen handling and processing (urinalysis, blood sugars, etc.)
Safe pharmaceutical handling requirements and guidelines
Demonstrate phlebotomy skills if relevant to area. Cross-trained to assist physician and/or non-physician provider with procedures
Administer Level I approved medications after completion of appropriate pharmaceutical courses, along with Billings Clinic injection class for Influenza, Pneumococcal, Td/TDAP