Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
Non-Exempt
#EXPRN
Job Role Summary
The Clinical Access Nurse, RN serves as a main source of contact for clinical questions/refill requests/Prior Authorizations for patients of the clinic.This individual will participate in both administrative duties as well as patient care and need to be flexible, adaptable, a multi-tasker, organized, and not afraid to learn and utilize technology.
Essential Functions and Responsibilities
Serves as a main source of contact for clinical questions/refill requests/Prior Authorizations for patients of the clinic
Responsible for all phone calls/walk-ins related to the following issues, regardless of clinic:
Prescription Refills (as well as walk in refill requests)
Patient questions/symptoms issues or requests
Pharmacy calls
Physician calls
Prior Authorization calls
In accordance with paper light initiative, completes all correspondence/communication with practitioners (e.g, refill requests, patient questions, etc.) via e-mail. Only documents that must be signed by the physician should be placed in the folder for them to complete when in clinic. All other issues/requests should be sent to be addressed within 48 business hours of receipt.
Responsible for checking the fax machine and completing any prior authorization requests or any other clinical requests that are faxed throughout the day
Responsible for completing FMLA and Disability Paperwork as related to clinic specialties to be returned to the appropriate clinic for physician signature. If a form requires information that only the doctor can provide (such as assessments the physician has to complete) the Clinical Access Nurse will complete as much of the form as possible and then place the paperwork in the appropriate clinic folder for the physician to complete.
Ensures that any paperwork completed is submitted to OnBase to be scanned into the medical record
Documents in electronic medical record any actions/contacts completed
Assists in clinic if needed to triage patients, see nurse visit patients, etc.
Performs other which duties may include, but are not limited to, assisting with check-out and charge entry, CHIRP entry, stocking supplies, and special projects
Job Requirements
Current Indiana license as a Registered Nurse
Minimum of 1 year of clinical nursing experience
Knowledge, Skills & Abilities
Nursing skills in operating specialized equipment
Competence/accountability in preparing and administering medications and treatments according to policy, procedures, effective communication skills incorporating listening, effective interviewing techniques with patients and staff appropriate to age of the patient
Knowledge and skills necessary to provide care appropriate to the age of patients served
Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data/interpret appropriate information needed to identify each patient's requirements relative to age-specific needs
Ability to use age appropriate communication skills
Age appropriate cognitive abilities, skills, techniques and communications are detailed in the department/area/unit job specific/age specific competencies
Knowledge of fundamental nursing theories, current clinical concepts, diseases/symptoms, trauma, treatments/medications, triage, appropriate diagnostic/therapeutic procedures and interventions
Ability to: function as a member of a health care team; delegate responsibilities/duties appropriately; follow oral/written instructions; record/interpret information accurately; assess and respond to patient status or needs
Must be able to perform CPR and other technical skills required lifting, turning
Must be able to position patients
Must be able to wash hands thoroughly and frequently
Must be able to help evacuate patients via stairwells
Critical thinking skills are essential.
Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care - Center of Excellence in Women's Health, just to name a few.
