Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Desktop Support Engineer in Coppell, TX.

Summary:
We are seeking a skilled and dedicated Desktop Support Engineer to join an Infrastructure and Security team. The ideal candidate will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware, software, and network-related issues, as well as possess a strong desire to continue learning and provide valuable insight as a key member of the team. This role requires the engineer to be on-site 100% of the time to ensure prompt and effective resolution of technical problems.

Key Responsibilities:

• Desktop Support Engineer will provide on-site technical support for desktop computers, laptops, printers, and other peripherals


• Install, configure, and maintain operating systems, software applications, and hardware components


• Troubleshoot and resolve hardware, software, and network issues in a timely manner


• Assist with the setup and deployment of new equipment and technology


• Perform regular maintenance and updates to ensure optimal performance of IT systems


• Document and track all support requests and resolutions using a ticketing system


• As a Desktop Support Engineer, you will collaborate with other IT team members to address complex technical issues


• Provide training and guidance to end-users on best practices and IT policies


• Ensure compliance with company IT policies and security protocols


• Develop and leverage application centric Key Performance Indicators (KPI's) to identify inefficiencies, streamline processes, and drive informed decisions


• Offer an outstanding customer experience to all employees

REQUIREMENTS:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)


• Proven experience as a Desktop Support Engineer or similar role (3+ years)


• Strong knowledge of Windows and macOS operating systems


• Familiarity with network troubleshooting and basic network configurations


• Excellent problem-solving skills and attention to detail


• Strong communication and interpersonal skills


• Self-motivated continuous learner


• Ability to work independently and as part of a team


• Must be able to provide exceptional customer service

Technical proficiency in Microsoft environment including:

• Compute (e.g., Laptops)


• Peripherals (e.g., Printers and Scanners)


• Unified Communications (e.g., Microsoft Exchange and Teams)


• Identity and Access (e.g., Microsoft Active Directory and Group Policy)


• Data Protection (e.g., Email Security and Endpoint Protection)


• Knowledge and Collaboration Management (e.g., SharePoint and ITSM)


• Productivity Applications (e.g., Office 365 and Adobe Creative Suite)


• Asset Management (e.g., Inventory Management and Purchasing)

Desired Skills:

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator)


• Experience with project management


• Familiarity with PowerShell or similar scripting languages

Physical Requirements:

• Ability to Lift and Move Equipment: Engineers often need to lift and move computer equipment, such as desktops, monitors, and printers, which can weigh up to 50 pounds


• Mobility: The role will require moving around the office or between different locations to provide on-site support

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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