The Field Service Representative I position is responsible for providing reverse pharmaceutical services to Pharma Logistics customers in their assigned territory.
Job Duties and Responsibilities (Essential Functions):
Complete responsibility for servicing accounts in an assigned territory
Coordinate and book travel to perform service events to meet and exceed customer expectations.
Maintain Pharma Dispatch compliance
Accurate recording of pharmaceutical inventory via laptop computer
Package pharmaceutical products into shipping boxes
Coordinate shipping arrangements with FedEx and UPS
Meet or exceed assigned KPI/Metrics based on service quality, customer feedback, and overall productivity
Ensure timely and appropriate communication with all key stakeholders and customers
Develop and maintain strong business relationships with new and current customers to drive best-in-class customer satisfaction
Manage and maintain expenses
Up to 75% of daytime and overnight travel
Ability to meet client needs through high level of travel
Other ad hoc projects & reports
Beneficial Education, Skills, and Experience:
Proven track record in providing superior service to multiple accounts in a multi-city territory
Experience performing multiple service calls daily
Knowledge of pharmaceuticals and controlled substances
Required Education, Skills, and Experience:
High school or GED diploma or equivalent work experience
Minimum 4 years of industry or equivalent experience
Must be able to work remotely and in a self-motivating capacity
High level of accuracy and attention to detail
Proficiency with computers and MS Office
Ability to prioritize multiple tasks with varying urgency
Exceptional organization and time management skills
Ability to work independently as well as in a team
Self-starter and able to work in a fast-paced environment
