Position Summary
The Retail Store Manager is directly responsible for the day-to-day operations of the store including leading and motivating the store team to meet sales and profitability goals, ensuring that service delivery expectations are consistently met, managing inventory levels, and maintaining operational excellence.

Responsibilities & Duties

Achieve operational excellence through effective planning, staffing, scheduling, communication, and adhering to deadlines.
Scheduling labor based on the store's performance, sales, and labor % goals.
Protect the stability and reputation of the stores by complying with state regulations and company policies.
Motivate store team to meet and exceed retail sales and profitability goals while providing excellent customer service.
Execute daily communication with store team to review sales performance, sales goals, current promotions, and any pertinent company directives or information.
Monitor and analyze sales performance, identifying trends and opportunities for improvement.
Provide training & guidance to improve the knowledge base and performance of the staff.
Maintain results by coaching, counseling and disciplining employees.
Ensure visual standards and marketing initiatives are being implemented consistently.
Build relationships with retail & community partners, vendors, and suppliers.
Represent the store at industry events and trade shows.
Maintain awareness of market trends, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
Behave in a manner that is positive, productive, cooperative, and encourages teamwork.
Follow safety guidelines and regulations, champion safety culture.
Protect employees and customers by providing a safe and clean store environment.
Performs other duties as assigned.

Qualifications & Skills

Must be at least 21 years of age.
High school diploma or GED required/bachelor's degree in business management or hospitality preferred.
Previous retail, hospitality, and/or customer service experience required.
At least 5 years of leadership experience required.
Proficient computer skills required; POS software and cash management experience preferred.
Must have reliable transportation.
Must be able to pass a background check in accordance with state regulations.

Competencies

Interpersonal Communication
Creativity & Innovation
Results Focused-Output Orientation
Managerial Focus
Adaptability & Flexibility

Physical Requirements

Ability to stand and walk for an 8+ hour shift.
Ability to lift and carry up to 50lbs occasionally.
Ability to stoop, kneel, and bend at the waist.
Visual acuity is needed for viewing computer screens and fine print.

Workplace Environment

Busy retail environment with moderate noise level.
Indoor/outdoor environment with exposure to seasonal temperature changes.
High volume work during peak hours, events, and holidays.