Our customer care team is dedicated to providing exceptional cutting-edge agent tools for customer care business. We've developed a home-grown CRM solution tailored to our needs, giving us the edge in delivering personalized solutions that meet our customers' needs. Additionally, our innovative guided workflows streamline our processes, ensuring a seamless experience for both our agents and customers. Together, these tools enable us to help our agents deliver top-notch customer care that sets us apart from the rest.
Responsibilities:
Provide deep technical expertise and thought leadership that helps accelerate adoption of the absolute best engineering practices, while maintaining knowledge on industry innovations, trends, and practices.
Participate in architectural decisions, championing scalable and efficient solutions to meet present and future needs.
Serve as a Subject Matter Expert to provide technical leadership and mentorship to your teammates, other teams and engineers
Lead and participate in medium- to large-scale projects by reviewing project requirements, translating requirements into technical solutions, gathering requested information, writing, and developing code, and conducting unit testing. Communicating status and issues to team members and stakeholders.
Collaborate with project teams and cross functional teams. Troubleshoot open issues and bug-fixes, ensuring on-time delivery and hand-offs. Interact with project manager to provide input on project plan.
Troubleshoot business and production issues by gathering information (for example, issue, impact, criticality, root cause), engaging support teams to assist in the resolution of issues. Formulate action plans, performing actions as designated in the plan. Interpret the results to determine further action, perform root cause analysis to prevent future occurrence of issues and complete online documentation.
Provide support to the business by responding to users' questions, concerns, and issues (for example, technical feasibility, implementation strategies). Facilitate resolutions and lead cross-functional partnerships.
Requirements
5 + years of Strong development experience in Java.
Experience designing and implementing REST API web services using Java/J2EE, Spring, Spring Boot, and Spring MVC.
Experience writing unit test cases for code verification and code coverage using JUnit and Mockito.
Experience deploying applications to the server using Docker and Jenkins.
Experience designing and testing RDBMS and NoSQL databases.
Experience designing scalable microservices.
Experience testing and troubleshooting packets and HTTP/S traffic using Wireshark and Charles.
Experience providing release support and monitoring system health using Kubernetes.
Experience monitoring logs and errors for troubleshooting using Splunk. Experience documenting and maintaining Confluence pages.
Experience maintaining a producer-consumer architecture with Apache Kafka.
Experience maintaining code using Git and GitHub.
Experience publishing and managing dependencies using Maven
Experience with public cloud technologies such as Azure OR Google Cloud Platform.
Advanced knowledge of complex software design, distributed system design, design patterns, data structures, and algorithms.
Excellent technical debugging and production support skills.
Minimum education and experience required: Master's degree or equivalent in Computer Science, Engineering (any), or a related field.
About Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.
We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $117,000.00-$234,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 4 years' experience in software engineering or related area.Option 2: 6 years' experience in software engineering or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 2 years' experience in software engineering or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
680 West California Avenue, Sunnyvale, CA 94086-4834, United States of America
About Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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