At HomeTeam, we put people first.We make sure at HomeTeam you have the tools, support, and training to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.
Apply in minutes from your mobile phone!
Responsibilities
Let us begin with the perks!
Competitive pay $$ $33K to $35K Anually
No Weekends!
Comprehensive benefits package including medical, dental, vision
Company paid life & AD&D insurance
Pet Insurance
401(k) plan with company match up to 6% $$
Employee Stock Purchase Plan $$
Paid Time Off and Holiday Pay $$
Employee discounts
Tuition reimbursement $$
Dependent scholarship awards $$
An opportunity to advance within the company
CSR Master Programs
A friendly work environment
Employee referral bonuses $$
The opportunity for professional growth and respect that comes from working for an industry leader
As a HomeTeam Customer Service Representative, you can expect to:
Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense
The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense
Provide information to prospects and initiate new service
Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
Resolving customer problems with invoices and billing questions
Enter service-related notes in system software
Provide general marketing information to prospects and customers as requested
Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
Print, distribute, and review service tickets for technicians
Why HomeTeam?
HomeTeam is the #1 pest management company to homebuilders
Currently performs more the 2,000,000 services a year
The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction
Pest Management Industry is growing and is a recession resistant line of business
HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.
Qualifications
Minimum Requirements:
Must have 1 year of previous customer service experience
Entry level customer service skill and technique
Basic / entry level understanding of computers
Entry level skill on use of company telephone features and how to use them
Must be 18 years or older with a high school diploma or GED
Physical Demands / Working Environment:
Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
