Job Description:
Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.
Under the direction of the Director of IT, the Manager of Student Tech Center is responsible for overseeing and coordinating the operations of a dynamic, student-focused hub. This center is designed to help students overcome barriers to technology and improve their digital literacy for academic success and career readiness. While some technical understanding is necessary, the primary focus of this role is resource coordination, program planning & implementation, student engagement, and collaborating with other departments to ensure the space meets the evolving needs of students. The manager will work closely with the Director of IT Services, the campus Help Desk, Instructional Design Team, Administration & Finance, Academic & Student Affairs Divisions and other student-serving departments to provide workshops, consultations, and experiential learning opportunities. There will be coordination and management of student workers/interns and collaboration with external community partners.
1. Leadership and Coordination
- Oversee the day-to-day operations of the Student Tech Center, ensuring it provides a welcoming, inclusive, and effective environment for student learning and support.
- Act as the primary point of contact for coordinating the use of the space with other student-serving departments (e.g., academic advising, financial aid, tutoring, career services, etc.).
- Manage the scheduling and staffing of the space, ensuring optimal resource allocation during peak student service hours.
- Monitor space utilization to ensure it is accessible to all students and meets their needs.
- Coordinate programming and resources with other departments.
- Collaborate with Enrollment Services, Center for Academic Program Support (CAPS), Help Desk, and other departments to ensure students receive seamless support, directing them to the appropriate resources when necessary.
- Liaise with other campus departments to develop collaborative initiatives that promote digital literacy and support student success.
- Coordinate the delivery of workshops, tutorials, and consultations to address common student technology needs, such as navigating software, using learning platforms, or cybersecurity awareness.
- Collaborate with the Office of Institutional Effectiveness & Strategic Analytics on the data gathering, tracking and assessment of the Center.
- Collaborate with the Instructional Design Team on the planning and implementation of training and programs.
- Collaborating with the Planning, Curriculum & Assessment Department, develop, implement, and assess the Center's Strategic Plan, develop yearly plan report updates and manage the program review process.
2. Student Engagement and Support
- Create a welcoming environment where students feel comfortable seeking advice on technology-related issues, selecting hardware or software, or learning about tools that align with their academic and career goals.
- Coordinate with student workers and IT staff to offer personalized consultations, helping students understand how technology can enhance their learning and future careers.
- Promote a culture of learning that encourages problem-solving and conceptual thinking over step-by-step instruction.
3. Coordination of End-User Workshops and Training
- Plan and organize workshops and training sessions on key technology skills, software usage, and essential digital competencies for academic and career development.
- Coordinate space usage for student-led initiatives, collaborative projects, and events, working with departments to ensure alignment with student success goals.
- Gather and utilize student feedback to continuously improve workshop offerings and services.
OTHER DUTIES AND RESPONSIBILITIES:
Collaboration with Help Desk and IT Services
- Work closely with the Help Desk to ensure consistent and efficient student support across the campus, sharing insights and resources for a seamless experience.
- Identify common technology challenges faced by students and develop proactive strategies, reducing the need for reactive troubleshooting.
- Oversee the functionality and upkeep of the center's equipment, software, and resources, ensuring they are accessible and up to date.
Student-Run Help Desk and Experiential Learning
- Coordinate the student-run help desk, providing IT students with hands-on learning experiences while ensuring they are supported by professional staff.
- Collaborate with career services and academic departments to align experiential learning opportunities with job market trends, ensuring students gain relevant skills.
REQUIRED:
- Associate's degree in Business, Information Technology or related/equivalent field.
- 3-5 years of experience in program and resource coordination, student services, and project management.
- Experience coordinating services or programs involving multiple stakeholders, ideally in a student-facing or educational environment.
- Sound technical understanding of digital tools and IT Help Desk Services.
- Proven ability to learn new technical skills and concepts quickly.
- Strong organizational and project management skills, with the ability to oversee multiple resources and services simultaneously.
- Excellent communication and interpersonal skills, with a focus on engaging students, staff, and faculty effectively.
- Ability to foster an inclusive, collaborative, and student-centered environment.
- Problem-solving mindset, with a proactive approach to addressing student challenges.
EQUIVALENCY STATEMENT: We welcome and encourage applicants who do not meet the qualifications as stated below, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references.
PREFERRED QUALIFICATIONS:
- Bachelor's degree in Business, Information technology or related/equivalent field
- Bilingual (English/Spanish) in oral and written communication
- Experience with Learning Management Systems platforms (i.e. Canvas)
- 5 or more years of experience in program and resource coordination, student services, and project management in an educational setting.
- Google Workplace (Docs, Drive, calendar, email, etc.), Microsoft applications (Word, Excel, Powerpoint)
Full-time, Non-Unit Professional position
Salary Range: $66,145 - $70,193.93/year plus a comprehensive State benefits package
Hours: 37.5 hrs./week
Funding Source: State
- All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
- Pre-Employment Background check, including Criminal History will be conducted for all positions.
Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
