At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
The primary responsibility of an OCM Specialist I is to execute change management strategies and plans aimed at maximizing associate and customer adoption and minimizing resistance. Collaborating with key stakeholders and program teams, the OCM Specialist I will drive accelerated adoption, increased utilization, and enhanced proficiency in changes affecting associate and customers. This effort aims to amplify benefit realization, value creation, ROI, and overall achievement of desired results and outcomes within the organization.
What You Will Do to Contribute to the Company's Success
Assist with plan development and implement change management strategies, plans, and activities to support the adoption of new processes, systems, and organizational structures while coordinating efforts with other OCM specialists.
Partner with change management team members to conduct impact assessments to identify and analyze, potential risks, challenges, resistance to change and opportunities associated with organizational changes and develop mitigation strategies.
Collaborate with cross-functional teams to integrate change management principles and practices into project management methodologies and organizational processes.
In consultation with change management leadership, create actionable deliverables for the five change management levers: communication plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
Collaborate with project managers on enterprise-wide initiatives, such as new system implementations, and mergers and acquisitions that affect both our customers and associates.
Create communication plans, project plans and materials to effectively communicate changes to associates, stakeholders, and other relevant parties, ensuring transparency and engagement throughout the change process.
Collaborate and partner with project teams, HR, stakeholders, and leadership to align change management activities with project objectives and business objectives.
In partnership with change management team members, provide coaching, training, and support to leaders and associates to build change readiness and resilience, facilitate transition, and promote adoption of new behaviors and ways of working.
Monitor and measure the effectiveness of change management activities, track progress against objectives, and identify areas for improvement.
Stay current on industry trends, best practices, and emerging technologies in organizational change management and apply knowledge to drive continuous improvement and innovation.
Skills and Qualifications
Change management experience preferred.
General understanding of change management principles, methodologies, tools, and best practices.
Experience with project management methodologies and change management tools/software is a plus.
Excellent written and verbal communication, interpersonal, and influencing skills, with the ability to build relationships and engage stakeholders at all levels of the organization.
Ability to develop and execute change management plans, including communication, training, and stakeholder engagement strategies.
Strong analytical and problem-solving skills, with the ability to assess complex situations, identify root causes, and develop effective solutions.
Ability and desire to understand the bigger picture; demonstrated proactive approach with a growth mindset.
Ability to work effectively with a team in a fast-paced, dynamic environment and manage multiple priorities and deadlines simultaneously.
Experience with project management methodologies and change management tools/software is a plus.
Change management certification is a plus.
Core Competencies
Committed: Values each customer, while working hard to keep their business and support our communities.
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise , respect, and empathy.
Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Medical, dental, and vision plans - start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
FREE Cable One services for associates who live in a serviceable area
Up to $75/mo. Cox Cable stipend (Phoenix associates)
We're an Award-Winning Organization!
Forbes' "America's Best Midsized Employers" 2021-2023
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
