Job Description:

The Opportunity



At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.


We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.


Under the direction of the Manager of Network Engineering, the Engineer 2 monitors the Network Engineering work requests, provisioning queue, and incident queue through a computerized tracking system and assumes (or delegates to other team members) responsibility for incoming requests.



Principal Duties and Responsibilities



• Monitors and manages incoming work, provisioning of network workflows, and incident requests.


• Other support tasks, duties, and responsibilities may be assigned depending on workload and the employee's skill level. Examples include hardware installations, troubleshooting, and DNS / DHCP administration.


• Utilizes scripting, automation, and infrastructure as code to standardize and simplify network hardware and software deployment, configuration, and management:


o The purpose of infrastructure as code (IaC) is to enable developers or operations teams to automatically manage, monitor and provision resources, rather than manually configure discrete hardware devices, operating systems, applications, and services. IaC is sometimes referred to as programmable or software-defined infrastructure.


• Supports and automates highly available network infrastructure across LAN and WAN network environments:


o Network automation refers to the process of automating deployment, configuration, testing/validation, and operation of LAN / WAN network devices that can be physical (routers, switches, access points, firewalls, etc) or virtual (public cloud networking, virtual machines, containers, virtual network functions, etc). Network automation can be applied to a broad range of enterprise and service provider network services.


• Occasional after hours and weekend work may be required in order to perform tasks that cannot be done during business hours.


• The engineer will be expected to participate in the Network Engineering on call rotation and will carry a pager and/or cell phone 24x7.


• Complies with all Network Engineering services, policies, and procedures.


• Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration


• Other duties and responsibilities as assigned


Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.



Qualifications

Qualifications



• Valid Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certification.


• Valid Wireless certification is desirable (CCNA and/or CWNA).


• Bachelor's degree in a technical field or equivalent experience.


• 5+ years' experience with networking and internetworking devices and software. Experience with large mission-critical internetworks required.

• Hybrid Model includes 3-4x a week onsite.

Skills for Success



• Cisco Routing and switching knowledge with Nexus, Catalyst, Integrated Service Routers, SDA, SD-WAN, and Catalyst Center.
• Knowledge of Cisco Wireless Controllers and Wireless Access Points.
• Knowledge of routing protocols - MPLS, BGP and OSPF.
• Knowledge of network protocols - Spanning Tree, VLANs, 802.1Q, and VPC.
• Knowledge of cloud technologies.
• Experience with administrating DNS / DHCP systems.
• Customer Service.
• Project Management.
• Teamwork.
• Good communication skills
• Ability to learn and be self-directed
• Independent
• Diligent in regard to creating and maintaining detailed computer incident logs
• Dependable in regard to providing regular status reports.



EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Apply Now