In accordance with state and federal regulations assists in the training of team members under direct supervision in the practice of pharmacy within the Micro fulfillment Center. Assists leadership in the team members performance of Micro fulfillment Center duties in accordance with Company policies and procedures. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Assists with and coaches pharmacy technicians and Fulfillment Specialists in the operation of pharmacy systems. Models and delivers a positive customer experience.
Job Responsibilities
Ensures Micro fulfillment Centers interactions with the pharmacies served receive the patients prescriptions in timely manner. Resolves store issues as they relate to prescription requests to ensure a positive customer experience.
Models and shares best practices with all team members to deliver a distinctive and delightful customer experience including interpersonal habits e.g. greeting eye contact courtesy etc. and Walgreens service traits e.g. offering help proactively identifying needs servicing until satisfied etc
Develops strong relationships with most valuable customers and team members.
Under the supervision by the Group Supervisor Pharmacist assist in the practice of pharmacy in accordance with state federal and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
Performs duties as assigned by Group Supervisor Pharmacist and including utilizing pharmacy systems to enter patient and drug information ensuring information is entered correctly filling prescriptions by retrieving counting and pouring pharmaceutical drugs verifying medicine is correct and checking for possible interactions. Assists Group Supervisor Pharmacist in scheduling and maintaining work flow.
Reports immediately prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
Leads inventory management activities such as ordering unpacking sorting checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques and files claims for warehouse overages merchandise received but not billed shortages merchandise billed but not received order errors or damaged goods involving Rx drugs.
Assists and supports Group Supervisor Pharmacist and site Pharmacists in analyzing and seeking to improve pharmacy financial customer service and inventory performance data reviewing Rx KPIs with Group Supervisor Pharmacist.
Assists with exterior and interior maintenance by ensuring the Micro Fulfillment Center is stocked with adequate supplies clean neat and orderly in condition and appearance.
Coaches pharmacy technicians and Fulfillment Specialists in the correct use of processes and tools in order to drive efficiency within the Micro Fulfillment Center.
Complies with all company policies and procedures maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Maintains PTCB or ExCPT certification through the designated PTCB or ExCPT training program and or state required certification registration.
Attends training and completes learning modules requested by manager and acquires continuing education credits.
Maintains knowledge and skill in healthcare and pharmacy including latest news and developments.
About Walgreens and WBA :
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. WBA's purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high quality products and services in communities nationwide. The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits. "An Equal Opportunity Employer, including disability/veterans".
External Basic Qualifications
State board of pharmacy licensure active and in good standing
PTCB or ExCPT certification except in Puerto Rico
One year of work experience as a pharmacy technician in a retail fulfillment or hospital setting
Must be fluent in reading writing and speaking English Except in Puerto Rico
Requires willingness to work flexible schedule including evening and weekend hours.
Preferred Qualifications
Prefer to have prior work experience with Walgreens
Prefer basic math skills counting measuring and weighing medications
Prefer basic level PC skills for example start up and shut down computer use mouse to point and click start and close programs switch between programs save files print documents and or access information on line
