Job Description:

Location: Schenectady, NY

Salary: Negotiable

Description: Our client is currently seeking a Network Support Technician-ON SITE

Different shifts every other week



All candidates must currently live in the Metro-Albany NY area

Provides intermediate level monitoring and troubleshooting for operating equipment and 24x365 adherence to operational procedures, checklists, policies, and national IT Best Practices.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
• Use HP OpenView and Genesis network monitoring systems to provide in-depth real time analytics and alerts for the retailer terminal network with a focus on providing 100% network availability.
• Manage and monitor all network devices and inter-site connections between multiple New York sites on an MPLS network.
• Performs intermediate level troubleshooting of network technologies related to IP network systems and any other deployed network systems and backbone transports according to established procedures, using existing tools.
• Performs intermediate level infrastructure hardware, software and wiring installations in accordance with established procedures.
• Monitors logical security through use of established tools and procedures.
• Accurately executes communications checklists to ensure all daily tasks / work are completed.
• Adheres to service level agreements by following established SLA performance requirements
• Adheres to IT best practices by following established IT best practice performance
• Adheres to Incident Management process and performs assigned incident identification, notification, documentation, and intermediate level diagnosis and remediation activities.
• Provides training to other technicians through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
• Assists in providing informal coaching and mentoring to junior level communication Technicians.
• Prepares a weekly report of chronic network issues for the customer
• Reviews the weekly network invoice to ensure accuracy before it is sent to the customer.
• Reviews and updates network procedures as needed.
EDUCATION
 Minimum education
Two year technical college degree or comparable experience
 Years Experience
1-2 years preferred
• Basic knowledge of IP protocols, window command line and Cisco equipment
• Comprehensive knowledge of Office suite and PC operating systems
• Entry level knowledge of WAN topology, associated monitoring and troubleshooting tools, data center network equipment and network cable specifications.
 Special training and knowledge requirements
Network Related:
• Basic level - WAN topology (MPLS), Cellular (CDMA, GSM), Satellite, associated monitoring and troubleshooting tools (HPOV, HNS vision, Data Center network equipment (firewalls, switches, routers, etc), and network cable specifications.
• network troubleshooting tools (such as spectrum analyzer, protocol analyzers, etc...)
• network security access tools
• Intermediate level - network monitoring systems (NMS)
• Must be able to work all holidays as shift requires (24x365 operation), may work up to 12 hour shift

*ON SITE




All candidates must currently live in the Metro-Albany NY area* Different shifts every other week

Contact: psalvatore@judge.com


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