Job Description:

Location: Bridgewater, NJ

Salary: Negotiable

Description: Our client is currently seeking a Genesys Engineer - V


Location: The preference is to have the contractor near Cary or Ashburn but the vast majority of my engineers are all over the country so keeping an open mind on location.


Working Model: Hybrid- If near Cary or Ashburn, 2 days per week, other than that we have not had any direction


Duration: 08/15/2024 to 08/14/2025


Description:


Title: Genesys Engineer


Position Responsibilities:


The Integrated Solutions Desk (ISD) is looking for a senior support engineer who is well versed in contact center solutions (CCS) technologies and willing to be part of the team to provide support for highly demanding client's environments. Our CCS environment uses Cisco Unified Computing System (UCS), Genesys, and Aspect systems.


The contract designates that a senior engineer will be dedicated as part of the support team to oversee the functionality of the solution in its entirety. As the primary resolver group for the environment, the ISD requires a highly-skilled senior engineer with experience in managing and supporting call center applications in an enterprise wide network. The role will delve into the customer environment, document and provide supporting functionalities such as escalation and intervention for issues relating to the call center functionality, as well as the over-all interoperability of the sites - clarifying communication paths and functions during high pressure events. Additionally, this function will contribute to the on-going service improvement efforts of the ISD by identifying and establishing new processes and solutions for improved efficiencies and capabilities for the ISD.


Desired Skills:


Extensive knowledge of call center environments and voice portal routing with specific knowledge and experience with Genesys call center applications such as SIP, URS and GVP,


call recording software and solid understanding of basic networking (Cisco); firewalls; server (Windows); VMWare; SAN (NetApp); and database technologies.


Designing, administrating and supporting call center environments running on CISCO UCCM and Genesys.(SIP, Routing, Voice Portal and Reporting)


Cisco Networking


Server management ( VMs and Windows OS)


Call recording experienceDesired Experience, Education/Certs: Bachelors degree in Computer Science, Computer Engineering, or other computer related disciplines.


5+ years of working experience in Enterprise Genesys environment


CCNP or CCNA


Call center related professional certifications

Contact: ateotia@judge.com


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