When you're part of the team at Thermo Fisher Scientific, you'll do important work. And you'll have the opportunity for continual growth and learning in a culture that empowers your development.
Job Description
The Immunodiagnostics Division (IDD) of Thermo Fisher Scientific aims to improve the management of allergy, asthma and autoimmune diseases by providing healthcare professionals with advanced diagnostics technologies and clinical expertise. As a Contract Specialist II, you will be instrumental in ensuring flawless execution of our contracts and compliance with our customers' contractual obligations by tracking service coverage on their equipment as well as monitoring their contractual purchase commitments. You will provide communications to our customers to ensure they have purchased service coverage for their equipment which is essential to their testing capabilities and provides for seamless support interactions between our customers, and our field service engineers and technical support staff. You will ensure billing processes are followed and that our business systems are updated to accurately reflect service coverage levels and service dates. You will work with our business analytics team and with the sales team to develop strategies to keep our customers accountable and on track with their obligations. This position will play a crucial role in supporting our ambitious initiatives and contributing to our world-class operations.
What You Will Do:
Review and understand business terms outlined in customers' contracts
Monitor service expiration dates and obtain payment for continued service coverage
Collaborate with cross function teams to ensure seamless service to our customers by communicating invoicing details and service updates to the internal team
Provide clear correspondence to inquiries for service on all equipment
Successfully implement and maintain accurate service coverage records
Work with business analytics to monitor contractual purchase obligations of our customers
Work with sales to provide shortfall notifications to customers and determine strategy to address any deficits
Follow up with stakeholders to address contractual remedies including possible liaison with legal team
Work with sales and internal team to address any lost customers including facilitating equipment return and termination of contract
Cross train and support other members of the contracting team by taking on other contracting functions to ensure support to the sales team, including but not limited to stewarding Business Associate Agreements and Marketing Outreach Agreements
Keys to Success:
Outstanding written and oral communication skills
Interpersonal efficiency and rapport building
Self-directed, persistent and results oriented
Ability to multitask and thrive in a fast-paced environment
Standout colleague, able to work effectively with many different people
Education
Associate or bachelor's degree or equivalent experience required
Experience
Involvement with and provision of excellent customer service
Experience working in a collaborative team setting
Previous experience in contract management or a related subject area
Knowledge, Skills, Abilities
Willingness to learn and openness to new situations
A bias for action- tackling opportunities and challenges with high energy and passion
Strong memory and ability to apply past experiences to new situations
Communicate clearly and concisely with confidence
Strong analytical and organizational skills
Ability to work independently and strictly adhere to deadlines
Diligent and thorough mentality with great attention to detail
Proficiency in Microsoft 365 apps and services
Prior experience and knowledge in Salesforce and Service Max
Navision ERP experience preferred
Physical Requirements / Work Environment
This role primarily involves working in an office environment.
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
