Call Center Agent Description



At Blades of Green, our Call Center Agents are the first point of contact for anyone who is calling into our office, and often a client, or potential client's, first impression of our company. In this role, individuals need to be able to solve problems effectively and efficiently, providing one-call resolution, multi-task, including talking on the phone and typing on the computer at the same time, and handle difficult situations with clients with care and poise. Individuals who enjoy helping others would be ideal for this role. In addition to customer service experience, the ideal candidate will have experience in a call center type environment, responsible for call quality, client experience, and various trackable performance metrics.

Tasks and Responsibilities include:

• Answer inbound telephone calls.


• Make outbound telephone calls related to customer follow-up.


• Respond to client emails and chat messages.


• Work within our core Customer Relations Management (CRM) system.


• Work with the Microsoft platforms (Teams, Outlook, Word, Excel)


• Upsell company products and services, where applicable


• Perform general administrative tasks


• Build customer rapport by showing empathy and compassion, when appropriate

• Able to work independently on special projects, as assigned


• Proficient with computers and able to multitask


• Able to sit for long periods of time


• Be a Team Player - Able to work with different personality types to accomplish set goals


• 2+ years of quality customer service experience via phones, and emails.


• 40-50 hours a week, with seasonal Saturday work hours


• Experience with texting & chat platforms a plus.