Some evening and weekend work will likely be required.
Location of Position:
Hanover, NH
Remote Work Eligibility?:
Onsite only
Is this a term position?:
No
If yes, length of term in months.:
NA
Is this a grant funded position?:
No
Position Purpose:
The Testing Center Manager oversees the administration of accommodated course tests, ensuring compliance with ADA/504 regulations and maintaining high standards for security and confidentiality. They lead communications with faculty, students, and staff, manage scheduling, and address capacity concerns strategically. Additionally, the manager develops and updates documentation regarding policies and procedures, implements communication protocols, and drives program improvements through ongoing assessment.
Required Qualifications - Education and Yrs Exp:
Bachelors plus 3-5 years' experience or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities:
Bachelor's degree and at least 3 years of administrative or program coordination experience in a fast-paced educational setting.
Commitment to fully serving a diverse population.
Strong planning and organizational skills and high level of attention to detail. Ability to prioritize and complete duties. Excellent follow-through to ensure integrity of Testing Center.
Flexibility and adaptability. Ability to calmly respond to challenging situations, pressures, deadlines, and frequent schedule changes in real time.
Excellent oral and written communication and interpersonal skills, and the ability to foster positive and productive relationships with a range of stakeholders.
Collaborative approach with colleagues to support the mission of SAS.
Respect for privacy and adherence to confidentiality guidelines.
Proficiency with Microsoft Office Suite, Google Suite, and Canvas. Comfort learning new software and applications.
Availability to work extended work hours approximately one week each quarter during finals.
Preferred Qualifications:
Master's degree or equivalent combination of education and experience.
4+ years of administrative or program coordination experience in a higher education setting.
At least 2 years supervisory experience.
Ability to troubleshoot computer issues (on PC and Mac) that may arise in the course of test administration.
Experience with Accessible Information Management or similar disability service database, Slack, and Qualtrics.
Department Contact for Recruitment Inquiries:
Kyle Hastbacka
Department Contact Phone Number:
kyle.m.hastbacka@dartmouth.edu
Department Contact for Cover Letter and Title:
Melanie Morel, Assistant Director of Assistive Technology & Testing
Equal Opportunity Employer:
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check:
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?:
Not an essential function
Special Instructions to Applicants:
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Oversees the administration of course tests consistent with faculty instructions and individually approved testing accommodations.
Ensures compliance with ADA/504 regulations and supports critical compliance functions.
Maintains high standards for the security of testing materials.
Upholds strict student confidentiality policies.
Supervises and completes performance review process with at least one professional staff member.
Manages the A11y Testing Center schedule on a daily, weekly, and quarterly basis.
Percentage Of Time:
50
Description:
Communication and Coordination -
Leads communications with faculty, academic department administrators, students, and SAS staff regarding accommodated test administration and logistics (including summer placement tests).
Resolves conflicts promptly and diplomatically to maintain strong instructor-student relationships and department reputation.
Anticipates and addresses capacity and staffing concerns, providing strategic solutions.
Percentage Of Time:
25
Description:
Documentation and Content Management -
Develops, maintains, and updates comprehensive internal documentation.
Develops and implements protocols for email, phone, database, and in-person communications.
Oversees the management of website content regarding Testing Center guidelines and protocols.
Establishes and enforces test-handling standards and protocols.
Percentage Of Time:
15
Description:
Program Assessment and Improvement -
Leads ongoing program assessment to track usage and effectiveness.
Recommends and implements improvements to enhance program effectiveness.
Percentage Of Time:
10
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Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
