At University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
Established in 1998 at Indiana University, the GlobalNOC's mission is to advance the future of research, education, and the public interest through the support and evolution of networks. With our staff of 120+, we provide comprehensive contracted network management services to over 20 large-scale networks. As part of Indiana University, we operate as a non-profit; we focus on developing great technical staff, and providing excellent service to our clients.
Why work here?
Make a difference: Our networks are all higher education, research, and public service oriented, and we're enthusiastic about the missions of our clients. Each of us is curious and motivated to master the skills that will help our clients, our community, our world, and ourselves.
Grow your skills and career: With the 20+ networks we operate and manage, and the size and diversity of our client networks, you won't be pigeon-holed doing just 1 thing. Taking time to investigate, read, or study new things isn't just ok, it's required and supported.
Enjoy the life-friendly moderate cost of living of the Midwest, or work remotely. In Indiana, we have 2 locations- Do you like the intellectually stimulating environment of a university town? Bloomington might be for you. Prefer to enjoy life in the big city? We have a location in downtown Indianapolis. We also support fully remote engineers under the right circumstances, and mixes of in-office and WFH. Applicants located in Alaska would be especially welcomed (fully remote).
Our people and attitude: GlobalNOC is non-profit, and is committed to a culture of positive work/life balance, diversity, and open information sharing. We value an exploring mindset and seek ways to learn more and deepen our expertise, sharing with our clients and each other. We have frequent internal seminars, as well as funds to attend training, conferences, and certifications. And yes, people here really are super-friendly.
Job Summary
Supports network operations by responding to customer inquiries, diagnosing central issues, tracking relevant information, and pursuing corrective action to resolve various network issues. Serves as an entry level position with the GlobalNOC Service Desk responsible for maintaining frontline operations. The operator role is an entry level, part-time, hourly position and will follow all temporary staff requirements as defined by IU Policy.
Department-Specific Responsibilities
Provides first responder action(s) on supported networks via email, phone, alerting, and ticketing.
Assists team members in maintaining clear communications paths for ingress and egress or daily work requests.
Provides exceptional customer support for issues, requests, and questions related to network support.
Performs miscellaneous duties associated with record keeping, field service, and other requirements.
Qualifications
EDUCATION
Required
High school diploma or equivalent (such as HSED or GED)
SKILLS
Required
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Working Conditions / Demands
This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.
Additional Information
NOC Operator shifts are available on weekdays from 8:00 AM ET to 2:00 PM ET or from 1:00 PM ET to 7:00 PM ET. A limited number of shifts are available and are provided on a first come basis. Operators can make changes to their schedule if additional shifts are available. Operators may be assigned up to 4 shifts, with a max of 24 hours/week scheduled. Additional hours may be available for Operators below IU's maximum allotment for part-time staff.
Work Location
Indianapolis, Indiana
Bloomington, Indiana
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Dental insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Additional supplemental retirement plan options
Tuition benefit for IU classes
10 paid holidays per year
Generous Paid Time Off
Paid Parental Leave
Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Part Time Employee
FLSA: Nonexempt
Job Function: Part Time Employee
Job Family: Part Time Employee Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
