Work Location: Chandler, Arizona Shift: Department: EL-ND-NS Sales NA/EU Recruiter: Trinity Hall
This information is for internals only. Please do not share outside of the organization.
Location:
The North America Key Account Manager is a field-based role with preferred location in Austin, TX, Phoenix/Chandler Area, AZ or Portland, OR.
Your Role:
As the North America Key Account Manager, you will be responsible for key customers in North America, for Delivery Systems and Services products. This role will function as the single point of contact for commercial and technical aspects including providing sales quotations for capital equipment opportunities, technical lead for supporting the customer's molecule delivery requirements, leading efforts to resolve equipment field issues, and managing the monthly North America customer work group which reviews and resolves ongoing strategic initiatives and issues.
Principal Accountabilities:
Successfully manage and execute the North America business sales that require cross-functional team support.
Identify the specific needs of North America customer through collaboration with regional leadership teams.
Drive strong customer relationship.
Monitor order execution for capital equipment purchase orders to ensure scope definition is correct, manufacturing progressing on schedule and interface with customer for updates. Support technical issues between manufacturing and the customer.
Obtain equipment volume forecasts from all account customers. Provide forecast to Delivery Systems planning group for Sales and Operations process and capacity planning.
Own and manage plan of record specifications/scope and associated change control process. This consist of managing change notifications with all Customers and EMD Electronics via our MOC process.
Provide competitive feedback to Delivery Systems market management to ensure solutions developed by Delivery Systems align with Customer roadmap and process needs. Identify cost savings opportunities via alternative designs and components that benefit both EMD Electronics and the Customer.
Owner of Customer Specific Equipment Price list and act as Delivery Systems business area lead for contract negotiating content and T&Cs.
Develop pricing for new products and services, working closely with Product Management & Services teams to ensure that we meet profitability targets for DS&S and Electronics division.
Manage Customer supplier report cards and Supplier Quality Process.
Ensure Delivery Systems organization tracks and supports quality and reliability issues. Identify critical issues and influence Electronics organization to respond under appropriate prioritization.
Interface with Customer project managers to promote and communicate to them equipment feature/function/benefit and project schedules.
Track sales for and administer volume discount program.
Who you are:
Minimum Qualifications:
Bachelor's Degree in marketing, business, engineering, or other related discipline or equivalent experience in lieu of education.
5+ years' work experience in sales, engineering or product management or technical sales
Up to 50% travel domestic and international
Preferred Qualifications:
5+ years of Semiconductor Sales
2+ years direct work experience leading and managing a team.
Proficiency noticing/predicting patterns, trends or discrepancies when looking at information and data to create critical insights and use these to devise clear plans/recommendations on how an innovative approach or concept can solve a given business problem or realize business strategy.
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.
