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Education: Required-Bachelor's degree in Business Administration, Operations Management, or a related field;
Preferred-Master's degree preferred.



Experience: Required-10+ years of leadership experience in a senior management role, with demonstrated expertise in managing complex service delivery operations. Proven experience leading cross-functional teams and collaborating with C-level executives. Experience in business development, strategy, or operational management in sectors such as business development, property management, healthcare, or compliance is highly desirable.


Supervises: Service Department Vice Presidents



Summary: The Senior Vice President of Advisory Management and Strategic Services is responsible for the leadership and oversight of key service departments that support other non-profit organizations. The Senior Vice President will ensure the efficient delivery of services by providing visibility into departmental progress, managing the performance of service teams, and maintaining a high standard of client satisfaction through measurable, operational systems. This role requires strategic leadership, operational expertise, and the ability to create alignment across departments to meet clients' goals.



Essential Functions:


Leadership and Team Management

1. Lead cross-functional teams of Vice Presidents, providing guidance and direction to ensure alignment with organizational and client goals.
2. Facilitate collaboration among service departments, promoting a culture of teamwork, innovation, and shared accountability.
3. Drive a culture of continuous improvement, encouraging teams to implement new processes, tools, and practices that enhance service delivery.
4. Mentor and develop senior leadership within service departments, fostering professional growth and



Strategic Thinking and Business Development

1. Identify business growth opportunities and requirements across service departments and lead the development of initiatives to expand service offerings and client base.
2. Evaluate market trends and industry best practices to guide strategic planning efforts and position the organization for sustained success.
3. Collaborate with COOs to ensure that services provided by departments meet the evolving needs of supported agencies, refining strategies as necessary.
4. Lead service optimization initiatives, integrating innovative solutions that increase operational efficiency and maximize client satisfaction.



Operational Excellence and Systems Management

1. Design and implement operational systems that drive high performance across all service departments, ensuring measurable outputs.
2. Establish objectives and key results (OKRs) to track the effectiveness of each service department and their contributions to overall organizational success.
3. Ensure integration and consistency between service departments, creating streamlined workflows and communication channels that promote efficient service delivery.
4. Oversee continuous process improvements, identifying inefficiencies and implementing solutions that enhance operational excellence and productivity.
5. Ensure that operational systems comply with industry standards and organizational policies, maintaining high-quality service levels across departments.



Client and Stakeholder Management

1. Serve as the primary liaison between service departments and chief operating officers, providing regular updates on progress, challenges, and opportunities.
2. Ensure that service departments deliver on client expectations, regularly soliciting feedback and making adjustments to improve satisfaction.
3. Lead corrective actions when quality or compliance issues arise, working with departmental leaders to implement solutions that maintain high standards.
4. Develop strong relationships with key stakeholders, understanding their needs and ensuring services are tailored to meet their specific objectives.
5. Facilitate effective communication between service teams and clients, ensuring that feedback loops are established to address concerns and opportunities for improvement.
6. Track and report on client satisfaction metrics, using the data to make informed decisions about service delivery improvements.



Measurable Deliverables:

1. Achieve a 10% increase in overall client satisfaction scores year-over-year, as measured through comprehensive annual surveys and feedback from agency COOs. Improvements should result from enhanced service delivery, responsiveness, and issue resolution.
2. Optimize operational systems to enhance efficiency across all service departments, resulting in a 15% increase in productivity metrics such as project completion times, workflow integration, and resource utilization. Performance will be measured through system usage reports and operational reviews.
3. Maintain a staff retention rate of at least 90% among senior leadership and key personnel in all service departments, as measured through annual HR reports. This includes initiatives to foster employee engagement, professional development, and job satisfaction.
4. Establish and implement a succession plan that identifies and develops at least two high-potential leaders annually from within the service departments for future leadership roles. Progress will be measured by leadership readiness assessments and internal mobility rates.



Credentials, Skills and Abilities:

1. Strong operational management skills to create and oversee systems that drive measurable success and client satisfaction.
2. Strategic planning and execution skills, with the ability to drive growth initiatives, optimize service delivery, and meet long-term organizational objectives.
3. Exceptional communication and leadership skills.
4. Ability to influence and motivate others.
5. Strong problem-solving and decision-making capabilities, including innovation.
6. Financial acumen and budget management experience
7. Ability to analyze financial data, forecast resource needs, and ensure cost-effective service operations.


Here at FirstDay Foundation, we are dedicated to building a diverse, inclusive, and authentic workplace. Thank you for your interest in joining our mission!


FirstDay Foundation is an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of FirstDay Foundation, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
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EEO Statement



It our policy to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.


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