Our client is seeking an individual with a technical background to join their team to provide help desk support. In this position, you will provides first level IT support for all end-users with excellent customer service skills. You will write tickets and resolve hardware/software/systems issues.
REQUIREMENTS:
Customer Service - Confident and professional, helpful and willing to resolve and do what's needed to help the customer out, figuring out how to get issues resolved; excellent verbal communication will set them apart
Reimaging experience- stores don't use registers, so when they do for the holidays it needs reimaged
General IT experience or degree
Nice to haves:
Jira or expeirence with other ticketing systems
Store related issues, independently troubleshooting and ensuring registers run on desktops
Experience with Login errors
POS experience is ideal
*** This position requires candidates to be local to Pittsburgh, PA and may require work on weekends.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
