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This position is located at Consumer Financial Protection Bureau, Operations Division, Office of Technology & Innovation. The incumbent serves as the T&I Infrastructure Operations Lead and is responsible for day to day T&I infrastructure operations support.
Responsibilities
As a Supervisory IT Specialist (Infrastructure Operations Lead), you will:
Serve as the principal lead responsible for the day-to-day operational support of the Bureau's information technology infrastructure, systems and end user services. Lead the planning, deployment and operational support for a varied portfolio of IT services including Bureau-facing Service Desk (Tier I, II, Deskside), IT Asset Management, Audio Visual Engineering and Support, Unified Communications, Print Services, Infrastructure Audits, Wireless Lines of Service and Major Incident Management.
Identify and implement continuous process improvements that will improve quality, efficiency and reduce costs related to core IT processes; determine IT operations service requirements by analyzing needs of users/departments; develop and implement documentation requirements for problem resolution; work to identify and enhance processes and tools, with the goal of improving systems and application availability.
Provide timely and accurate communication and coordination of all major incidents that result in outages to business-critical services; work with IT teams and other Bureau divisions to ensure appropriate prioritization for scheduled maintenance, including coordination of priorities when required; provide leadership in critical issue resolution.
Serve as Contracting Officer's Representative (COR) or alternate COR.
Travel Required
Occasional travel - You may be expected to travel for this position.
