Supervise Field Trials - schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues
Resolve customer problems where Liebert equipment is not meeting expectations - these problems may be application-related where the equipment is being asked to do something it wasn't designed for and other technicians have failed to resolve the issue. Maintain positive relationships sales and customers by maintaining customer satisfaction with Liebert products
Coordinate, supervise and perform factory Start Up of key products
Participate on New Product Development (NPDP) teams:
Provide serviceability feedback to engineering during the design process
Review and contribute to technical training material
Review and contribute to technical manuals
Provide feedback to the factory for potential product quality and reliability issues
Informally train local support staff (including customer maintenance personnel, 3rd party contractors, or Liebert associates) on how to maintain equipment after issues have been resolved
Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available.
Other duties as required to ensure a satisfied customer
QUALIFICATIONS
5 years' experience with Liebert Precision Cooling Equipment plus 4-yr degree in HVAC Engineering Or 10 years' experience as a technician with Liebert Precision Cooling Equipment
Completion of all available Product Training Classes, especially iCOM, and new products
Excellent customer service, communication and diplomacy skills
Highly Proficient with electrical / electronic test equipment
Proficient with technical schematics and diagrams
'Craftsman' level brazing skills
Ability to perform any repair or modification to Liebert precision cooling equipment
Ability to network the controls of major product lines (including DS, XD, CRV) and set up teamwork, lead-lag
Experience with CANBus communication
Ability to connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols
Familiarity / sensitivity to the Liebert product sales business model of Liebert / REP / Contractor / End User - IT Operator
Familiarity with the new DA125 and the principals of pumped refrigerant economization
Excellent analytical and problem-solving skills
Extensive knowledge of network connectivity, protocols, and technologies
Ability to provide remote, after hours support in emergency situations
Willingness to continuously learn new technologies and updates on current technologies
Ability to describe complex system and I/T architecture to non-technical stakeholders and senior managers
Ability to read and understand network topologies and electrical schematics
Ability to test and evaluate communication and data exchange between servers, routers, and computers using industry tools such as Wireshark
Ability to plan and execute local area networks (LAN), and wide area networks (WAN) based on the client's needs
Ability to interface with data center technicians regarding server configuration and requirements as it applies to the current system setup
Windows SQL Server permissions and network access configuration
Understanding of TCP/IP protocols and their configuration
Ability to install, configure, and update end-user hardware
Ability to utilize equipment from electronic network test equipment to punch down tools
Ability to utilize Windows tools such as Services, Task Manager, and SQL Server Management Studio (SSMS)
Ability to use graphics tools such as Visio, and standard Microsoft Office software
Ability to work in a team environment and interface with multiple contractors (Controls, Mechanical, I/T and other Vertiv employees)
PHYSICAL & ENVIRONMENTAL DEMANDS
While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds
Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
Extreme cold (below 32*)
Extreme heat (above 100*)
Noise Level (Medium / High need to shout to be heard)
Working around moving machinery (fork-lifts, tractors)
At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
