The Technical Writer will be Responsible for researching, writing and editing customer-facing documentation such as user manuals, online help systems and quick installation guides. Provides multi-faceted support with editing, graphics, translations and printing processes as needed. Provides support for Sr. Writers across multiple business units to close any coverage gaps. Able to work with and facilitate positive relationships with Global Business Units (GBUs), all Lines of Business (LOB), other departments and OEM customers with specific needs. With guided supervision and sometimes limited product specifications, can fully support and manage both local and remote documentation projects from start to finish.
Responsibilities:
Performs the following functions with guided supervision:
Researches, writes and edits various product documentation for advanced technology products.
Gathers technical information proactively. Researches available engineering information. Interviews engineers and other technical personnel to ensure the clarity, completeness, accuracy and quality of the documents created.
Assembles documentation in correct Vertiv or OEM format, keeping structure, content and organization consistent with established standards and styles.
Supports the User Experience (UX) team by reviewing user interfaces for content clarity.
Provides graphic design, translation, editing, and printing process support.
Develops online help, API documentation and Command Reference Guides for software applications per established standards, styles and guidelines.
Able to manage multiple complex project schedules across multiple product lines and businesses.
Other duties as assigned.
Requirements:
Minimum of 3 years of related experience with a bachelor's degree in technical writing, professional writing, digital writing/communications, journalism or English is preferred. Equivalent experience may be considered in lieu of a bachelor's degree.
Experience with writing for localization and working with international teams.
Experience with printing processes and graphic design.
Experience with style sheets, style guides and editing processes.
Proficiency in the following programs: Microsoft Office Suite, Adobe Acrobat DC Pro, Adobe InDesign, Adobe Illustrator, Adobe Photoshop, and Madcap Flare (or equivalent experience with a single-source desktop publishing tool).
Strong interpersonal, communication and editing skills with high attention to detail.
Self-motivated with the desire to be a team-player and support team goals and mission.
Ability to multi-task in a fast-paced, international team environment with multiple deadlines, multiple time zones, limited resources and constant change.
Up to 25% travel possible
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
Vertiv is a $6.9 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.
