Vertiv, a global leader in critical infrastructure solutions, seeks a Senior Analystat its headquarters in Westerville, OH to join our Americas Commercial Finance team. The Senior Analyst, Accounts Receivable (AR) Disputes & Escalations, will play a critical role in facilitating the collection cycle to meet our AR and collection targets for the region. Your role will be focused on analyzing transactions and working with internal and external partners to diagnose and resolve disputed and/or delinquent receivables.
You will be in frequent contact with Order Management, Credit, Invoicing, Tax, Sales, Sales Operations, and our customers to cultivate productive channels of communication for invoice dispute resolution and collection escalation strategies. This position requires a self-starter that can lead dispute resolution, collections process improvement, reporting, and various other A/R related projects.
This role will be located at our corporate HQ's in Columbus, Ohio (Westerville).
RESPONSIBILITIES
Dispute Management:
Collaborate with internal teams (sales, customer service, legal, and operations) to resolve disputes and ensure customer satisfaction.
Help investigate, analyze, and resolve escalated customer disputes related to invoices, payments, and credits.
Communicate effectively with customers to clarify dispute issues and provide timely resolutions.
Escalation Handling:
Serve as the primary point of contact for AR escalations, ensuring timely follow-up and resolution.
Develop and maintain escalation workflows between collectors, management, and internal business partners.
Manage invoice escalations to 3rd party collections and support resolution through cash application procedures.
Root Cause Analysis & Process Optimization:
Conduct detailed analysis of recurring issues to identify root causes and recommend preventive actions.
Recommend and implement improvements to existing AR processes to enhance dispute resolution and minimize manual interventions.
Reporting & Metrics:
Create and manage detailed reports on dispute status, trends, and key performance indicators (KPIs).
Track resolution timelines and provide data-driven insights to improve AR dispute resolution efficiency.
QUALIFICATIONS
Minimum Qualifications:
Bachelor's degree in accounting, finance, or related field.
3+ years of experience in finance roles including experience in accounts receivable.
Strong knowledge of AR processes, including invoicing, and payment processing.
Proven track record in handling escalations and resolving complex disputes.
Preferred Qualifications:
Proven leadership skills in business partnership and process implementation.
Excellent communication, organization, and analytical skills.
Ability to pull together and summarize large amounts of data into concise explanations.
Comprehensive knowledge of Microsoft Excel.
ERP Systems experience, preferably Oracle.
Experience with collection software, preferably High Radius.
SQL query development experience, a plus.
Manufacturing or large global firm experience, a plus.
PHYSICAL & ENVIRONMENTAL DEMANDS
N/A
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
