IU Dining and Hospitality embraces and expands Indiana University¿s core values of education, innovation, tradition, and inclusion, which embody the true spirit of Hoosier hospitality.
IU Hospitality infuses Indiana University¿s beautiful campus with vibrant life, creating a home away from home for visitors and the IU community alike. From our space in the Indiana Memorial Union, hospitality staff serve thousands of guests each year through professional dining and retail operations, catered events, conferences, and celebrations, keeping our spaces clean and functional, our food tasty, and our customers happy.
Through meticulous planning and coordination, constant innovation, and a keen attention to detail, IU Catering staff use fresh, seasonal ingredients to deliver spectacular client-driven culinary experiences from piping hot coffee and in-house baked pastries for a meeting of 20 to a sumptuous 5-course meal and elegant custom cake for a wedding of 200¿on campus and throughout Bloomington.
Job Summary
Department-Specific Responsibilities
Interacts with the host of the event to ensure the event is exceeding their expectations.
Oversees event setup, servers during the event, and breakdown of events.
Assists with inventory management for alcohol.
Attends pre-event meetings, and executes events according to the BEO.
Acts as a liaison between the host, kitchen, and servers.
General Responsibilities
Assists with setting up and tearing down all venues, while communicating event expectations and ensuring customer service standards are demonstrated on the job.
Works to store and deliver packages and equipment.
Answers staff and customer questions, troubleshoots basic issues, and provides guidance on urgent matters.
Covers bar event shifts, bartender breaks, and register operations as needed.
Acts as back up for supervisor in his/her absence scheduling and training hourly employees on work activities.
Trains employees in work and safety procedures and departmental policies. May provide guidance to lower-level catering positions.
Qualifications
EDUCATION
Required
High school diploma or equivalent (such as HSED or GED)
WORK EXPERIENCE
Required
2 years of experience in food service
LICENSES AND CERTIFICATES
Required
Food Safety (ServSafe) certification within 180 days from date or hire
Valid driver's license and ability to be insured by Indiana University
Proof of Server Permit Application Upon Date of Hire
SKILLS
Required
Friendly and service-oriented
Ability to work in a safe and efficient manner
Knowledge of health and safety regulations
Knowledge of professional cooking principles
Ability to respond to common food inquiries or complaints from customers and take appropriate action to resolve issues
Ability to work comfortably in a group environment, treat employees and customers with kindness and respect
Ability to be a flexible team player in a dynamic environment requiring a customer focused approach and utilizing excellent interpersonal skills communication, facilitation and coaching skills
Ability to work in safe and efficient manner
Working Conditions / Demands
This position requires tasks typically associated with back-of-the-house food service work. It involves periods of both sedentary work and times of frequent movement about the workspace. This role involves moving up to 15 to 25 pounds. Using commercial kitchen equipment and tools, moving supplies and effective communication skills are necessary. This role involves handling meat and plant-based food products as well as a variety of ingredients that may include some or all of the top 9 allergens in the preparation of menu items and during the course of cleaning and ware-washing tasks. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Bloomington, Indiana
Advertised Salary
$15.75 per hour
Work Hours
Shift times vary according to business needs.
Management reserves the right to adjust work hours to accommodate special meals and events.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Dental insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Additional supplemental retirement plan options
Tuition benefit for IU classes
10 paid holidays per year
Generous Paid Time Off
Paid Parental Leave
Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Intermediate
FLSA: Nonexempt
Job Function: Operations
Job Family: Food Services
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
