Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey ahead. And we want you to join us in shaping a future we can all be proud to share-in neighborhoods, at work, and in schools nationwide.
At KinderCare Learning Companies, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're all passionate about crafting a world where children, families, and organizations can thrive.
KinderCare Learning Companies is looking for an experienced Product Owner to shape and drive the website products that support the development of our Digital Family Experience Program. This effort will have a large focus on technology modernization - to embrace digital technologies and applications, agile ways of working and methodologies, DevOps, and a culture centered around the KinderCare family and center experience.
The Product Owner will own and maintain Product Strategy, Product Roadmap, and Product Backlog, including definition of user stories and acceptance criteria working directly with internal and external partners to successfully deliver value. This role will need to be able to demonstrate the delivery of business results through proactive problem solving, data-driven decision making, and rich interpersonal coordination across functional teams.
Responsibilities:
Own, prioritize, and maintain the Product Strategy, Product Roadmap and Backlog, including definition of user stories and acceptance criteria
Serve as the voice of the customer and translate customer insights into prioritized features and requirements
Drive business process transformation in conjunction with digital upgrades
Partner with Digital Marketing as key customer to ensure effective prioritization
Manage optimal customer experience for external and internal facing applications
Work with internal partners to understand business problem statements, prioritize these needs based on business impact and convert them into initiatives
Continuously and transparently communicate with internal collaborators the prioritization of the Product Roadmap and Backlog and the status of development efforts
Perform as a functional bridge between external partners for a 3rd party payment gateway and internal partners
Work with Agile Delivery Leads to help direct, motivate, and guide the agile delivery teams
Actively participate in the Scrum Sprint Ceremonies
Review completed development work to ensure specified acceptance criteria have been met and stories meet the definition of done
Manage, prioritize, and quickly assess the business impact of defects, and promote built-in quality throughout the development process
Ensure that Scrum Team deliverables meet agreed-upon standards for quality and non-functional requirements, and that the products meet the stated business need
Understand the underlying business process & mechanics behind the data
Collaborate with the other Product Owners and Technical teams across the organization (including solution architects, development leads) to ensure we are meeting our product objectives through appropriate solution design considering dependencies
Qualifications
Strong problem-solving skills and willingness to roll up your sleeves to get the job done with an open-mind and positive attitude
Ability to actively listen and reflect to drive positive outcomes
Strong persuasion, prioritization, and communication skills
Highly organized and adept at prioritization - you can recognize and keep track of all the moving pieces, adjusting to new information and goals
Strong understanding of website functionality, user behavior and conversion funnels
Technology understanding and ability to understand technology architecture
Knowledgeable in technology and software development processes
Experience using core business applications and the ability to translate this experience into KinderCare's ecosystem and environment
Experienced with payment processes in same or similar industry
Proven track record of coordinating all aspects of a successful product throughout its lifecycle
Ability to cooperate and comfortable when working with internal & external tech teams
Ability to drive business process change across the organization
Demonstrable ability to develop product strategies and effectively communicate recommendations to leadership
Skilled at working effectively with multi-functional teams in a matrixed organization
Conflict resolution - not afraid to tackle difficult topics/conversation and able to successfully facilitate discussion to drive appropriate outcomes, including consideration of different approaches or viewpoints
Self-starter with a demonstrated ability to consistently deliver business results
Excellent verbal and written communication with the ability to foster open dialogue
Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:
Know your whole family is supported with discounted child care benefits.
Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
Feel supported in your mental health and personal growth with employee assistance programs.
Feel great and thrive with access to health and wellness programs, unlimited paid time off and discounts for work necessities, such as cell phones.
... and much more.
We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.
KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
