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Department: Grocery Service Division
Reports To: Sales Manager or Sales Execution Supervisor
Travel Required: Daily travel between company location and customer establishments
Workplace type: On-site
Why Work at Community Coffee?
Community Coffee Company is the #1 family-owned and operated retail coffee brand in America. Rooted in family and tradition, yet always looking to the future, you can expect a fast-paced environment that is both challenging and rewarding. Join us and make your passion your profession!
Position Overview
As a Presell Representative, you will be responsible for managing existing customer accounts and to increase sales by gaining displays and premium placement.
Function Related Activities/Key Responsibilities
Drives company vehicle to pre-sell our products directly to our customers achieve financial targets for route profitability
Sells promotional/marketing activities to gain displays, additional shelf space and premium positioning in stores.
Maintains proper selection and inventory of products for each customer
Records and maintains sales and delivery information in handheld computer and adjusts information as necessary
Provides superior customer service to all accounts
Rotates products according to established company standards to ensure freshness Communicates instructions and other customer information to Presell Service Representative and /or Merchandiser (verbally or in writing)
Monitors and collects funds from delinquent accounts.
Collects money from customer and responsible for route's daily bank deposits
Participates in special events to promote the company's products and services
Cleans vehicle and performs routine vehicle maintenance (checking fluid levels and tire pressure, etc.)
May be requested to perform different or additional duties as assigned
Position Requirements
High school diploma or equivalent.
Passing score on aptitude test required in lieu of high school diploma or equivalent.
Bachelor's degree in related field from four-year college or university preferred
One year of relevant customer sales and service experience
Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.
Route sales and cold calling experience in DSD environment preferred
Must be at least 21 years of age
Valid Driver's license required; A Commercial Driver's License (CDL) may be required for certain work locations.
Acceptable driving record
DOT medical certification required
Successful completion of pre-employment physical
What We're Looking for
Self starter with ability to take initiative
Excellent customer service skills
Adaptability/Flexibility
Strong communication and organization skills
Competencies
The Community Coffee Competencies establish the basis on which the Company delivers value, seizes opportunities, and grows. Key Competencies for success in this role include:
Accountability
Continuous Improvement
Results-Oriented
Takes Action
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will service/sell to approximately 20-30 customers per day and is required to do the following :
regularly required to use hands to finger, handle, or feel and reach with hands and arms;
frequently required to stand, walk; climb or balance; regularly has to stoop, kneel, crouch and/or crawl;
regularly required to get in and out of a vehicle.
must be able to frequently lift 40 pounds
occasionally push or pull up to 100 pounds using a rolling pallet or similar equipment, often up or down a slight incline or ramp.
specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Field Sales Environment: While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate, but may be moderately loud in warehouse areas.
Our Values
Champion People Welcome Individuality, Learn Together, Encourage Each Other
Inspire Creativity Dream big, Think Fresh, Make It Happen
Wow Our Customers Serve with Purpose, Exceed Expectations, Do What's Right
Serve Our Communities Be Genuine, Bring Joy, Make a Difference
Win Together Be Brave, Have Fun, Celebrate
Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.
Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant's or employee's race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
