Please apply online using a laptop or desktop computer.
POSITION SUMMARY:
This position is responsible for completing daily workflow tasks in one or more of the functional service areas of NMDP Biorepository Services. This includes demonstrating knowledge of systems and business processes, independent work, good customer service, and additional competencies. Supports achievement of business unit and department goals through job accountabilities below. This position is onsite at our Biorepository in Roseville, MN. #LI-Onsite
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ACCOUNTABILITIES :
Fulfills Kit and Sample Service Requests:
Completes daily workflow tasks in one or more of the functional service areas of Biorepository Services; examples of such business units include Registry, quality control sample program, NMDP research sample program, KitMaker, and DIY (online registration kits)
Demonstrates additional competencies that vary by business unit; examples include independent completion of all Registry tasks, or monitoring liquid nitrogen levels, pulling samples for shipment, and processing of donor/recipient pair samples in Research, or independent completion of routine paperwork and core business kits in KitMaker
Utilizes care and judgment to safeguard the integrity and utility of the biological samples and/or collection kits that Biorepository Services handles, including the data associated with the kit/sample lifecycle record
Completes quality work within the timeframe of the Biorepository's productivity standards
Complies with safety requirements described within standard operating procedures and work instructions
Evaluates and fulfills incoming service orders; identifies potential issues, resolves or escalates issues as needed
Provides Next Level Support:
Supports Biorepository Specialist(s) in one or more business units
Demonstrates knowledge of systems and business processes for the business unit
Completes customer follow-up, when assigned
Steps in to keep the standard workflow of the business unit operational in the absence of the Biorepository Specialist, when assigned
Other Accountabilities:
Maintains complete, clear, and accurate electronic and paper records for easy identification and retrieval
Other tasks and projects as assigned by Biorepository Leadership
R EQUIRED QUALIFICATIONS:
Knowledge of:
Basic word processing, spreadsheet, and database software skills
Ability to:
Perform laboratory procedures for handling biological specimens
Perform work with strong attention to detail, accuracy, and organizational skills
Communicate well by verbal, written, email and telephone means
Provide good customer service
Collaborate with good interpersonal skills
Manage time efficiently to maximize the productivity of one or more business units
Demonstrate NMDP's Values
Education and/or Experience:
Bachelor's degree in a biological sciences discipline, including laboratory coursework
Upon evaluation, equivalent related post-high school biological/medical laboratory work experience and/or education may be substituted for the degree requirement
Experience handling biological materials
PREFERRED QUALIFICATIONS : (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)
Education including chemistry, microbiology, immunology, and/or cell biology
One to two years laboratory or other related work experience
Biological/medical laboratory work experience
DEI COMMITMENT:
As part of our values, we are committed to supporting diversity, equity, and inclusion at NMDP. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
BENEFITS: NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information
