GENERAL SUMMARY

The Quality Assurance Supervisor assists the Manager, Food Safety & Quality with the day-to-day operations within the Technical Department. Review and modify paperwork, HACCP Programs, SOP's, other pre-requisite materials related to food safety to improve quality and compliance. Work with the management in Food Safety, Sanitation, and Production to improve policy, procedures, and training. Actively participate in the worker safety program to assist Manager, Food Safety & Quality with Food Safety and OSHA compliance. Interact with on-site USDA officer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure that all company quality standards are being met.
• Ensure that all government regulations are being met.
• Ensure HACCP, GMPs, SSOPs, & all Quality programs are being followed.
• Direct the daily activities of the Quality Assurance technicians.
• Train new QA, sanitation, & housekeeping personnel.
• Participate in and train personnel on quality (organoleptic) evaluations (taste, smell, texture, etc.)
• Aide in the training of all personnel on HACCP, GMPs, & Safety subject matter.
• Review quality assurance paperwork for accuracy and verification.
• Organize all record keeping activities.
• Perform monthly audits of manufacturing and warehouse locations at facility.
• Administer hold and release policies.
• Assist with implementation and development of new QA policies.
• Direct handling of out-of-specification product.
• Communicate with departments within the company regarding product quality issues.
• Manage the certifications of all calibrated equipment (mercury thermometers, temperature loggers, known weights, ATP rods)
• Assist Quality Manager with special projects.
• Other Duties as required and/or assigned.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Create & maintain a team atmosphere within department and with other departments.
• Responsibilities include interviewing, hiring, motivating and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

• Ability to read and interpret documents such as product specifications, ingredient specifications, operating and maintenance instructions, HACCP plans and procedure manuals.
• Ability to calculate figures and comprehend mathematical concepts such as averages, bake loss, standard deviations, and drift. Familiarity with Statistical Process Control (SPC) concepts is a plus.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Experience with root cause analysis techniques is a plus.

• Bachelor's degree from four-year college or university: or one to two years related experience and/or training: or equivalent education & experience.
• Internal promotion requires a minimum of a 3.5 average rating on the most recent performance review, a minimum of three years of experience.
• 1 or more years of experience leading teams is needed.
• 1 or more years of quality experience in a food manufacturing environment is required.
• Knowledge of Microsoft Office (Word, Excel, Outlook).
• HACCP and SQF Certification are preferred.
• Should be proficient in the Microsoft suite of computer programs such as Word, Excel, PowerPoint, Outlook and Access. Experience with other software titles such as SAP, Genesis and OneWire is preferred.

Must be able to read, write, and speak English. Spanish is preferred.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate dilution rates to obtain specific final PPM concentrations.

OTHER SKILLS AND ABILITIES

Strong communication and leadership skills, ability to train others, able to work independently without direct supervision, and good organizational skills are required.

CERTIFICATIONS

• SQF Practitioner certification is a plus.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is frequently required to stand, walk, and sit. The ability to handle product, record information, and collect samples of various types is required. In addition, some facilities are multi-level and may require ascending or descending stairs.
• The employee may occasionally lift/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Founded in 2009 and headquartered in Downers Grove, IL we are a world-class contract manufacturer producing wholesome baked goods, snacks and packaged foods for many of the world's leading food companies. As one of the largest and fastest growing food co-manufacturing companies in the US, we are the proud owner and operator of over 35 facilities globally. Our nearly 10,000 employee-strong organization is leading the way and setting new standards for quality, safety, flexibility and efficiency while feeding families around the globe.

Hearthside's exceptional growth stems from its ability to address real-world problems for customers of all shapes and sizes, and by our resolute commitment to our belief that there are no great companies without great culture. Our culture of personal empowerment enables growth, learning, and continuous improvement every day!
We are steadfast in our ambition to be the indispensable and most trusted partner to our customers and need your help to do it! Join Hearthside and enjoy a competitive package, outstanding benefits and a diverse work environment.
Hearthside is an Equal Opportunity Employer.