Zito Media currently has an opening for a Customer Service & Support Supervisor in the Coudersport call center. Qualified candidates will possess strong leadership ability, knowledge of Zito's cable products & services, as well as excellent written, oral and interpersonal communication skills. Full-time position, 40 hours per week.
Essential functions of the position include, but are not limited to, the following:
Resolve escalated Customer Service incidents and/or problems.Scheduling, assisting and adjustment of staff to meet peak service demands on phones and ensuring local offices are staffed.Provide guidance and/or help to customer service representatives in resolution of difficult subscriber questions and/or problems.Monitor employee performance and service to customers.Ensure achievement of all system, team and individual Customer Service/Technical Support training, goals, and standards.Responsible for administrative aspects including reporting, time sheets, schedule adherence, etc.Assist with special projects as needed.Perform other related duties and tasks as assigned or as become evident.